Care and Safety Specialist (Security Guard) (PoolPRN)

What Youll Do:

TheCare and Safety Specialist helps in creating a welcoming safe and recovery-oriented environment for individuals staff and visitors. This role serves as a front-line presence at facility entrances offering hospitality guidance and support while ensuring that basic safety procedures are followed. Care and Safety Specialists contribute to a calm respectful atmosphere by building rapport supporting individuals in distress and assisting in de-escalation using trauma-informed approaches. Drawing from lived experience in recovery the Specialist offers empathy encouragement and hope as part of a collaborative care team.

• Greet individuals visitors and staff warmly upon arrival and offer assistance information or direction as needed.
• Provide a consistent friendly presence to support a positive and respectful environment.
• Assist individuals with check-in procedures visitor processes and general inquiries.
• Monitor public and common areas to identify and communicate any facility or safety concerns to the appropriate team members.
• Maintain awareness of the flow of individuals entering and exiting the facility and communicate observations that may support overall safety and operations.
• Respond calmly and appropriately during incidents or disruptions by notifying and supporting the appropriate staff.
• Use trauma-informed communication and de-escalation techniques to support individuals who may be experiencing stress or distress.
• Collaborate with clinical and operational staff to support a smooth and organized environment throughout the facility.
• Maintain a tidy and welcoming front-desk area ensuring materials signage and supplies are up to date.
• Ensure adherence to facility policies regarding visitor access contraband and security screenings.
• Perform light facility-support tasks as needed such as assisting with visitor badges coordinating deliveries or helping direct foot traffic.
• Attend trainings maintain required certifications and participate in safety/security drills.
• Safely and effectively perform Safe Clinch patient restraint techniques ensuring the safety and dignity of individuals and staff.
• Perform other duties as assigned to support the mission of providing a safe recovery-oriented environment.

What Youll Bring:

• High School Diploma or equivalent required
• Experience in customer service hospitality human services or similar roles preferred
• Strong interpersonal and communication skills with a warm professional demeanor
• Ability to remain calm patient and clear-headed in fast-paced or stressful situations
• Comfortable engaging with individuals who may be in emotional distress
• Ability to sit stand or walk for extended periods as needed
• Commitment to trauma-informed person-centered practices
• Must be able to perform Safe Clinch patient restraint techniques in alignment with facility policies and training standards
• Strong interpersonal and communication skills
• Ability to remain calm and effective in high-stress or emergency situations
• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated including showing proper documentation or otherwise be exempt pursuant to the Companys exemption process prior to their start date as a condition of employment

It would be great if you had:

• Training in crisis intervention de-escalation
• Behavioral health experience
• Lived experience of recovery from mental health and/or substance use challenges

What We Offer:

Full-time only:

• Employees (and their families) are offered comprehensive health insurance including Medical Dental Vision Accident Critical Illness and Hospital Indemnity
• CHS pays for Basic Life AD&D Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1000 to $2000 employer contribution depending on plan)
• Flexible Spending Accounts (health care and dependent care)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays
• Companypaid parental leave available to eligible employees

All employees (Pool Part-time and Full-time):

• Employee Assistance Program to help with confidential emotional support work life solutions financial solutions legal assistance or online support
• After 90 days you are auto enrolled in the 401k Plan

Connections Health Solutions is proud to be a Second Chance employer.

Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race color religion sex sexual orientation gender identity national origin age disability veteran status or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.

Recruitment Fraud Warning

Connections Health Solutions has been made aware of individuals impersonating our recruiters and issuing fraudulent interview invitations and job offers.

Please note:

• Official communications come only from an email address ending in @.
• We will never extend an offer without completing our formal interview process.
• We will never ask candidates to pay fees purchase equipment or send money as part of the hiring process.

If you receive a suspicious communication claiming to represent Connections Health Solutions please contact to verify its authenticity before responding.