Card Payment Operations Business Senior Analyst

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

JOB SUMMARY
With minimal supervision monitor identify assess research and resolve complex issues related but not limited to accounts systems vendors processes & procedures and compound operational issues of a particular business unit. Create action plans and design implementation plans for efficiencies and improvements reviewing and presenting to business unit leadership and/or senior leadership. May lead oversee and coordinate teams daily productivity and training.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.

1. Subject matter expert (SME) for essential duties and responsibilities performed by Card Payments Operations Business Analysts I II & III job requirements.

2. Primary SME actively participating in project-oriented work efforts problem identification and resolution performance productivity improvement and quality enhancements including delivery as well as merger & acquisition new product release systems conversions remediations etc. Knowledge share and lead initiatives.

3. May lead oversee direct and coordinate teammates daily productivity. Manage and drive employee engagement activities. Engage team to develop a culture of continuous improvement by identifying prioritizing planning and implementing process improvement.

4. Responsible for reviewing & decisioning escalated production issues for quick resolution supporting continuous development of systems owned by unit while also upholding compliance and regulatory requirements in decision-making.

5. SME and Trainer for multiple functions duties and responsibilities within a single business unit as well as additional areas within other Card Based Services Operations teams.

6. SME for multiple business units within Card Operations recognized as an aide-de-camp teammate for the various business units internal and external to Card Based Services Operations.

7. Assist in the interpretation implementation and communication of policies for the business unit and Card Operations contribute update and create policies.

8. Interact with internal and external auditors and bank examiners to review business processes procedures and practices.

9. Review audit findings develop mitigation plan in conjunction with manager and Card Operations Governance team.

Provide feedback to manager on teammates performance. This role may or may not have direct reports.10.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Meet the qualifications of a Card Payments Operations Business Analyst III position.

2. 7 years experience as a Business Analyst within digital or electronic Payments-related areas

3. Demonstrated ability to make sound judgement calls without supervision related to issues with compliance and regulatory implications.

4. Mastery Skills in computer applications such as Microsoft Office software products

5. Professional courteous and effective verbal and written communication skills

6. Ability to work and think independently while being actively engaged in a mutually supportive teamwork environment making excellent judgement calls and decisions without intervention from management

7. Leader and Role Model - adaptability skills to changing & competing priorities based on business needs and conditions

8. Exemplary organizational and interpersonal skills

9. Experience within Payments and third-party vendor processing systems (MasterCard/Visa TSYS FIS FiServ FCR etc.)

Preferred Qualifications:

1. Previous experience in a leadership role

2. Previous experience as Subject matter expert (SME) in an Analyst role

3. Previous experience in a contributor role for special projects such as merger & acquisitions systems conversions product development etc.

4. Experience within Payments and third-party vendor processing systems (Real Time Payments Zelle etc.)

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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