Capacity Building Manager California & Hawaii

I. MAJOR FUNCTIONS:Under the strategic direction of the Associate Director theCapacity Building Manageris responsible for the development coordination and management of all continuing education (CE) and professional development programs for both the NASW California and Hawaii chapters. This role plays a vital part in realizing the chapters mission by ensuring the delivery of high-quality learning experiences that enhance the capacity of social workers to provide clinically sound service and advocate effectively for systems Capacity Building Manager oversees the day-to-day operations of the EmpowerED platform and other revenue-generating professional development initiatives ensuring alignment with Board of Behavioral Sciences (BBS) standards and the evolving needs of members in both states. This position works collaboratively with the Associate Director subject matter experts and internal stakeholders to develop course curriculum manage presenter relationships and deliver exceptional member services. The Capacity Building Manager ensures that all offerings incorporate an inclusive and cultural humility perspective uphold the NASW Code of Ethics and reflect the diverse communities served by the . BASIC DUTIES AND RESPONSIBILITIES:A. Program Management & CoordinationCoordinates and oversees all aspects of the continuing education program for both the California and Hawaii chapters including the EmpowerED platform live virtual events and in-person the end-to-end process of course development and delivery from initial concept to post-program to the development and creation of course curriculum ensuring alignment with continuing education requirements in both states and the evolving needs of reviews and monitors CEU presentation submissions ensuring strict adherence to accreditation requirements guidelines and quality meticulous documentation of course materials presenter agreements participant attendance and evaluation the timely and accurate distribution of certificates to program program data including enrollment trends evaluation feedback and revenue performance to inform strategic planning and continuous improvement.B. Strategic Growth & Revenue GenerationCollaborates with the Associate Director to develop strategies for expanding the chapters professional development portfolio and increasing revenue from CE emerging topics and trends in social work practice to develop relevant and timely course competitor offerings and market trends to ensure the chapters programs remain competitive and meet member to the development of marketing strategies in collaboration with the Membership & Communications department to promote programs and maximize participation.C. Stakeholder & Presenter ManagementForges collaborative partnerships with internal and external stakeholders including subject matter experts trainers and university vets and onboard qualified presenters and content developers for CE presenter communications contracts and materials to ensure a seamless experience for all with the Member Engagement Managers to coordinate sign-in sheets and certificates for program participants at live events.D. Compliance & Quality AssuranceEnsures all presentations topics and continuing education offerings utilize an inclusive and cultural humility perspective uphold the NASW Code of Ethics values and reflect the diverse communities served by the abreast of changes in continuing education requirements accreditation standards and regulatory guidelines for social workers in California and all programs comply with Board of Behavioral Sciences (BBS) standards and any other relevant accrediting bodies.E. Member Services & SupportDelivers exceptional membership services including promptly responding to inquiries about CE programs processing registrations and maintaining accurate member records in the learning management system (LMS).Troubleshoots technical issues related to the LMS or virtual platforms providing support to members and presenters as as a knowledgeable resource for members on CE requirements and professional development opportunities.F. Cross-Departmental CollaborationWorks closely with the Marketing & Communications Manager to develop promotional materials and campaigns for CE with the Conferences & Events team to integrate CE offerings into the annual conference and other major with the Operations Manager to ensure technology platforms support program delivery and member access.G. Other DutiesParticipates in staff meetings and professional development opportunities as special projects with the chapters as other related duties as assigned by the Associate . MINIMUM WORK REQUIREMENTS:Skills:High level of organization attention to detail and ability to manage multiple projects concurrently with competing ability to take personal initiative work both independently and as a team member and collaborate effectively across fluency in MS Office (including Outlook Word Excel and PowerPoint) and comfort with virtual platforms such as Zoom Teams and with learning management systems (LMS) and databases; ability to learn new systems to anticipate needs exercise good judgment and think critically to proactively problem-solve in a fast-paced environment with minimal to adapt to dynamic environments; comfort with ambiguity and writing and communications skills with demonstrated experience conveying key messages clearly timely and and engaging responsive to constituent inquiries and listening to and honoring the wisdom of people on-the-ground and developing strategies grounded in their lived to give and receive constructive feedback; displays a desire for continuous learning and to travel within California and occasionally to Hawaii as :Bachelors degree in Social Work Education Business Administration or a related field required; Masters degree of continuing education requirements and accreditation processes for social workers particularly in California and Hawaii is highly with the social work profession NASW Code of Ethics and values of diversity equity inclusion and of adult learning principles and professional development best :Minimum of three (3) to five (5) years of experience coordinating and managing projects particularly within continuing education professional development or association experience managing programs with attention to compliance and quality working with subject matter experts presenters or trainers to develop educational with budget tracking or revenue-generating programs is a supervising staff interns or volunteers is . ATTRIBUTESResults Driven:This individual sees the big picture and assists with the development and monitoring of key performance metrics to produce the desired Business Acumen:This individual sees opportunities and emerging trends and is knowledgeable about the operations unique needs and goals specific to member-driven not-for-profit and Fair Leadership:This individual will work with a wide range of staff colleagues and members requiring a firm fair and flexible style that both complements the efforts and supports the needs of :This individual is able to build trust internally and externally and must be viewed as highly professional discreet and Agility:This individual has a thoughtful respectful communication style that fosters an open environment enabling thought-provoking discussions and collaborative decision :This individual is creative and intuitively recognizes opportunities and takes appropriate action.