Call Center Systems Analyst – Genesys Cloud & Amazon Connect

Kutir Technologies

Job Location:

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Please check the job description as below and let me know you if you would be interested and available. Please let me know your available time for a quick call.

Job Title: Call Center Systems Analyst Genesys Cloud & Amazon Connect

Location: Hybrid Atlanta GA / Richmond VA / Connecticut / Norfolk VA

Job Summary

Seeking experienced Call Center Systems Analysts with expertise in Genesys Cloud Amazon Connect and IVR technologies to support contact center migration and digital transformation initiatives.

Required Skills & Experience

5 8 years of experience in consulting product management digital transformation or technology delivery roles focused on contact center and IVR migrations
Hands-on experience with:
- Genesys Cloud
- Amazon Connect
- IVR technologies
Experience with contact center migrations to Genesys Cloud
Experience supporting:
- Conversational AI
- Chatbots
- Virtual assistants
- Digital self-service implementations
Familiarity with contact center platforms such as:
- Genesys
- NICE
- Amazon Connect
Understanding of AI-enabled service capabilities including:
- Agent assist
- Knowledge retrieval
- Automation
- Intelligent routing
Understanding of healthcare domain
Strong analytical communication and collaboration skills

Thanks & Regards.

Isaac Rajiv

Kutir Corporation

Ph:

Hi Please check the job description as below and let me know you if you would be interested and available. Please let me know your available time for a quick call. Job Title: Call Center Systems Analyst Genesys Cloud & Amazon Connect Location: Hybrid Atlanta GA / Richmond VA / Connecti...