Call Center Representative

We are searching for a polite professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions handling complaints and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call address all questions or complaints and provide an accurate and efficient response.

To be a successful call center representative you should be customer-focused detail oriented and efficient. You should be polite reliable knowledgeable and adaptable.

Responsibilities includes:

• Answering or making calls to clients to learn about and address their needs complaints or other issues with products or services.
• Utilizing software databases scripts and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures.

Requirements:

• High school diploma or equivalent.
• More education or experience may be preferred.
• Exceptional customer service active listening and verbal and written communication skills professional phone voice.
• Understanding of company products services and policies.
• Proficiency with computers especially with CRM software and strong typing skills.

Preferred Skills

• Customer relationship management (CRM) experience.
• Strong interpersonal and communication skills.
• Experience handling client accounts or service requests.
• Ability to adapt in a fast-paced environment.

Required Skills:

exceldatabasesmultitaskinghardwarehuman resourcesproblem management