Call Center Specialist Blue Ash MSK Navigation Center Full Time Days

Answers phone calls andschedules patient care activities in our Blue Ash office. Facilitate flow of information between physicians patients and clinical areas. Obtains and verifies appropriate personal demographic and financial information for the purposes of ensuring quality patient care through proper patient identification and maximum reimbursements for all billable clinical services rendered.

Answers incoming telephone calls schedules appointments and directs incoming call questions appropriately through a warm transfer or EPIC electronic medical record (EMR) messaging functionality to the appropriate staff. Performs phone system/answering service functions. Responds to patient prospective patient legal guardian and POA in a courteous friendly manner.

Manages daily patient and physician scheduling. Schedules for all patient visits to optimize patient satisfaction provider template utilization and treatment room utilization. Obtains records and updates personal and financial patient information per Medicare State and Federal guidelines. Must stay abreast of current insurance rules and policies.

Manages various work queues in EPIC EMR as needed. Verifies referrals and performs pre-certifications as appropriate. Types mails and faxes correspondence as needed including patient letters new patient paperwork etc.

Prepares patient material/handouts as needed. Order office supplies and maintains a clean area.

All other duties as assigned.

EDUCATION: High School Diploma or equivalent/

YEARS OF EXPERIENCE: One to three years experience Customer Service required. Medical office experience and 1-year prior scheduling experience preferred.

REQUIRED SKILLS AND KNOWLEDGE: Copier fax telephone system postage equipment and computer skills (Microsoft Outlook Word and Excel) required. Must be able to multi-task and maintain confidentiality. Must pass skills assessment tests and have the following skills:

1. Strongverbal and social skills to facilitate working respectfully with patients physicians and co-workers in person or by customer service skills.
2. Excellent computer skills in order to utilize Electronic Medical Records systems to find and print records and to scan new records into the system and to utilize the Practice Management System to find whether or not a patient has been seen by this practice to enter registration data to scan insurance cards or other identification.
3. Knowledge of health insurance coverage requirements.
4. Basic Math skills.
5. Analytical skills required to make decisions based on the facility and clinical situation at hand.
6. Knowledge of and compliance with HIPAA privacy requirements.

LICENSES REGISTRATIONS &/or CERTIFICATIONS:NONE