Call Center Representative Weekend Night Shift

Job Description:

As a Customer Support Representative from this organization you will respond to basic inbound customer call inquiries and escalations along with performing data management and validation within a proprietary database.

What will you do:

• Answer inbound calls and respond to basic customer questions and/or forward escalations via email to appropriate personnel.

• Record calls in the account history with the results of the inquiry; initiate required confirmations without direct supervision. Research customer inquiries and respond to appropriate parties in a timely manner.

• Process inbound calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Record calls process requests and update account history with the results of inquiries including proper documentation.

• Perform data entry and match documents to appropriate accounts processing pricing requests and validating records to ensure accurate complete and reliable data within a proprietary database.

• Interface with team members management and customers regarding customer service issues.

Mandatory Requirements:

• 2 years of call center experience is mandatory

• Exceptional verbal and written communication skills with excellent typing skills

• Exceptional empathy compassion and customer service skills when supporting individuals during sensitive life events

• Strong interpersonal and communication skills with the ability to handle emotionally sensitive conversations professionally

• Proven de-escalation skills and ability to remain composed under pressure

• Youll need a quiet dedicated workspace and reliable internet connection

• Strong organizational skills with the ability to manage tasks efficiently and meet deadlines consistently
  Proficient in gathering and verifying data from diverse digital sources
  Skilled in critical thinking and categorizing information accurately for reporting or decision-making

• Flexible and adaptable to shift changes

Education:

• Minimum degree required: High school diploma or G.E.D. (diploma has to be provided)

Work Environment

• This position is fully remote within the United States only

• Home base remote laptop will be provided

• Schedule: Weekend night shift. Shift: WednesdaySunday 8:30 PM CST to 5:00 AM CST.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive flexible and competitive benefits program which includes but is not limited to health dental and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan paid holidays paid time off.

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States Guam or Puerto Rico

DXC Technology Company (DXC) is anEqual Opportunity employer. All qualified candidates will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability pregnancy veteran status genetic information citizenship status or any other basis prohibited by law. View postings below.

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