Call Center Representative
Job Location:
Monthly Salary:
Posted on:
11 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Description:
The Call Center Representative at Compass Realty Inc serves as the frontline contact for clients and prospects playing a crucial role in handling inbound and outbound calls addressing inquiries and supporting real estate agents with lead management.
Key Responsibilities:
- Handle inbound and outbound calls from clients buyers sellers and prospects
- Respond to inquiries about property listings availability and pricing
- Schedule property showings appointments and follow-up calls for real estate agents
- Qualify leads and input information into the CRM system
- Follow up with prospective buyers and sellers to nurture leads
- Provide accurate information on company services and real estate processes
- Escalate complex inquiries to the appropriate agent or department
- Maintain detailed records of client interactions
- Meet call volume and customer satisfaction targets
- Collaborate with the sales and marketing team for lead generation
Requirements:
- Prior experience in a call center or customer service role
- Excellent verbal communication and active listening skills
- Strong problem-solving and multitasking abilities
- Proficiency in CRM systems and basic computer applications
- Ability to work independently in a remote environment
- Professional and friendly phone demeanor
Required Skills:
problem-solving
