Call Center Associate

Full-time non-exempt position providing effective inbound call service to new and existing members providers and customers through a VoIP system. Transfer incoming calls to extensions voicemail or cellular devices as necessary. Workweek is Monday-Friday 8a-5p. No weekends or holidays are required of this position.

PERKS:

• Professional training and ongoing coaching for career development
• Team-oriented environment
• Excellent Health Dental and Vision Care coverage options
• Employer paid Life Insurance Long-Term Disability and AD&D coverage
• Supplemental Life purchase options
• 401(k) Plan with employer contributions
• Generous Paid Vacation Holidays Sick and Personal Days
• North Central is a Federal Loan Forgiveness Participant
• Free parking
• Referral bonus

WHAT YOU WILL DO:

• Answer incoming calls from members providers and customers on VoIP system;
• Transfer calls successfully to extensions external numbers or voicemail extensions as recorded in directory;
• Accurately record information as applicable; and
• Perform clinic support duties as needed.

QUALIFICATIONS:

• High School Graduate or equivalent
• Ability to listen and speak courteously
• Literacy abilities
• Skills with MSOffice software products
• Ability to sit 80-90% of a workday
• Ability to use a headset or MiTel software program on screen to answer calls and execute call distribution

Background and reference checks will be conducted. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee accordance with North Centrals Drug-Free Workplace Policy pre-employment drug testing will be administered. EOE/AA

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Required Experience:

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