Call center agent
Job Location:
Job Location:
Phoenix, AZ - USA
Monthly Salary:
USD 16 - 16
Monthly Salary:
Posted on:
Yesterday
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Title: Call Center Agent
Location: Phoenix AZ (100% Onsite)
Local Candidates Preferred
Job Summary
We are seeking a Call Center Agent to provide customer support and assistance through inbound and outbound calls while delivering excellent customer service. The ideal candidate will handle customer inquiries resolve issues document interactions and maintain professionalism in a fast-paced environment.
Key Responsibilities
- Respond to inbound and outbound customer calls professionally and efficiently
- Provide information regarding services programs accounts applications or requests
- Document customer interactions inquiries and resolutions accurately in systems
- Resolve customer concerns and escalate unresolved issues when necessary
- Maintain service levels and meet call handling performance metrics
- Process requests update records and enter data into internal systems
- Assist customers via phone email and other communication channels as needed
- Follow agency policies procedures and confidentiality requirements
Required Qualifications
- 12 years of call center and/or customer service experience
- Strong verbal and written communication skills
- Experience handling high-volume calls in a fast-paced environment
- Proficiency with Microsoft Office and data entry systems
- Strong problem-solving and customer service skills
- Ability to multitask and maintain professionalism under pressure
- High School Diploma or equivalent required
Required Skills:
Customer service representative Follows established guidelines Solving difficult customer service complaints/problems Bilingual
