Business Systems Analyst – Microsoft Dynamics 365 Commerce

The Business Systems Analyst (BSA) Microsoft Dynamics 365 Commerce is responsible for the operational stability support optimization and continuous improvement of the companys retail and omnichannel commerce platforms.

This role combines business process understanding with strong technical and functional expertise in Microsoft Dynamics 365 Commerce and related business applications. The BSA acts as the bridge between Business and IT ensuring stable retail operations while enabling scalable process and system improvements across stores eCommerce and omnichannel environments.

The position is part of the local IT organization reports to the local VP of IT and works in close alignment with the global BSA team at headquarters within an extended workbench model.

The successful candidate combines strong analytical and technical capabilities with a pragmatic operational mindset. This person is comfortable working hands-on within business-critical systems collaborating across global teams and driving both operational stability and continuous improvement initiatives.

JOB RESPONSIBILITIES:

Support troubleshoot and optimize Microsoft Dynamics 365 Commerce environments including POS pricing printing store operations and transaction flows
Analyze and resolve issues across Commerce ERP CRM eCommerce and integrated business platforms
Collaborate with business stakeholders to translate operational and retail requirements into system improvements and scalable solutions
Configure and maintain business rules workflows and system settings within D365 Commerce to support operational needs
Support integration and data consistency between D365 Commerce and surrounding systems
Participate in testing release validation deployments and operational change activities
Contribute to process standardization documentation and continuous improvement initiatives
Coordinate effectively with vendors implementation partners and global IT teams while increasing internal ownership and reducing external dependency

QUALIFICATIONS:

Minimum 5 years of experience in a Business Systems Analyst Application Support or similar role
Minimum 3 years of hands-on experience with Microsoft Dynamics 365 Commerce
Experience with additional Microsoft Dynamics 365 modules such as Finance & Operations Supply Chain Customer Service or related platforms is strongly preferred
Strong technical understanding of how D365 Commerce and integrated business applications operate
Ability to analyze complex business and system issues identify root causes and drive practical solutions
Ability configuring and supporting D365 Commerce functionality workflows and operational setups
Experience working with system integrations APIs data flows and interconnected business applications
Strong communication and stakeholder management skills across Business and IT teams
Experience working in global or distributed support organizations and extended workbench structures is a plus

SALARY RANGE: $110000 - $130000
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race color creed religion national origin ancestry citizenship status age disability sex gender veteran status genetic information or any other characteristic protected by applicable federal state or local laws.