Business Support Associate – Customer Service
Job Location:
Temecula, CA - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
JOB DESCRIPTION:
MAIN PURPOSE OF ROLE
The primary purpose of the Business Associate is to support Customer Service and Commercial functions by understanding the overall needs of the organization as a member of a specific team. The Business Support Associate interacts with customers internal teams and management to optimize business performance by providing exceptional service resolving issues efficiently and communicating effectively.
MAIN RESPONSIBILITIES
Develops a thorough understanding of the business customers (internal and external) services provided the technology required for the role and how to use and troubleshoot it effectively.
Develops role-specific knowledge and serves as a subject-matter expert (SME) for the team.
Ensures compliance with applicable Corporate Divisional and Departmental Policies and Procedures.
Provides professional and thorough communications in a timely manner to a broad range of colleagues management and external customers when required.
Demonstrates ability to identify and appropriately prioritize many incoming demands.
Exhibits flexibility and a positive attitude in the face of adversity and a dynamic operating environment.
Plans organizes and prioritizes own daily work routine to meet established schedule.
Investigates and resolves issues with other functional groups such as Service Center Marketing Field Personnel Contracting to provide exceptional customer service.
Demonstrates the ability to work in a team environment.
May participate in special projects as requested.
Assists senior members of the team with the implementation of projects that support team/departmental objectives.
Helps test system changes/upgrades draft communications and create/update documentation job aids to reflect changes.
Provides additional help and support for other functional roles as required and/or requested by management.
EDUCATION AND EXPERIENCE YOULL BRING
Required Qualifications
BS degree preferred
2-5 years of related work experience with a solid understanding of the specific functional area or an equivalent combination of education and work experience.
Ability to multitask prioritize and manage time well on tight deadlines.
Willingness to learn.
High level of professionalism.
Ability to provide efficient timely reliable and courteous service to customers.
Ability to perform job responsibilities in a quality system environment.
Knowledge of SAP and excel.
The base pay for this position is
$50700.00 $101300.00In specific locations the pay range may vary from the range posted.
JOB FAMILY:
Customer Service
DIVISION:
AVD Vascular
LOCATION:
United States > Temecula : AWDC
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes 5 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day) Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: EEO is the Law link - Espanol: Experience:
IC
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
