Business Process Manager Automation Specialist, BPO

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform offering over 100 fully featured services to millions of active customers around the worldincluding the fastest-growing startups largest enterprises and leading government agenciesto power their infrastructure.

Within AWS Business and Product Operations (BPO) is a diverse team of professionals that supports sales and business operations activities for the Sales Marketing and Global Services organizations. The Business Process Manager (BPM) Automation Specialists role plays a critical role for the BPO organization by overseeing and/or leading strategic and automation initiatives to transform or optimize the teams daily operations and customer experience. This candidate will specifically partner with product managers process subject matter experts and workstream leads in evaluating the efficiency and effectiveness of existing business processes and bridging the gap between business needs and technology solutions.

Candidates must possess the ability and experience in leading technical projects and products providing direction in product strategies driving stakeholder alignment and leading others through the successful implementation of new technology. At AWS we believe innovation should occur throughout the organization which this disruptive leader will stimulate and pioneer innovation to sales and operations organizations.

The successful candidate will have strong business acumen and possess excellent project program and product management abilities. They will focus on understanding the business processes creating actionable insights and conducting product/tech research to provide recommendations to the leadership team on opportunities to enhance or build scalable solutions to meet business needs. They will have passion for problem-solving be an independent innovator comfortable with ambiguity have strong attention to detail and the ability to work in a fast-paced and entrepreneurial environment.


Key job responsibilities
Drive automation initiatives end-to-end from requirements gathering and technology evaluation through testing change management team enablement and performance monitoring to ensure successful delivery and measurable business impact.
Optimize end-to-end business processes by owning the design oversight and continuous improvement of team-specific processes to drive operational efficiency standardization and strategic alignment.
Serve as the primary point of contact between the business and technical teams.
Lead and/or facilitate discussions workshops and presentations to ensure clear and effective communication of ideas and solutions.
Write business proposals and other narratives in support of the organizations automation and process optimization roadmap.
Proactively identify and solve complex issues including collaborating with multiple stakeholders on resolution.


About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

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- Bachelors degree in Business Administration Finance Economics Computer Science Engineering or related field
- Experience with sales CRM tools such as Salesforce or similar software
- Experience defining refining and implementing sales processes procedures and policies or equivalent
- Experience developing and implementing systems/tools utilized for CRM variable compensation revenue reporting forecasting Salesforce automation etc.
- 2 year experience automating business processes

- Experience working within a high-growth technology company
- Experience in finance business management and sales operations
- Knowledge of Lean Six Sigma concepts and best practices

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TX Dallas - 88100.00 - 154100.00 USD annually
USA VA Arlington - 88100.00 - 154100.00 USD annually
USA WA Seattle - 88100.00 - 154100.00 USD annually