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Business Operations & Systems Analyst (Management Analyst 5)

State Of Washington

Job Location:

Thurston County, WA - USA

Monthly Salary: m 6542 - 8801

Posted: 8 October 2026 (Yesterday)

Application Deadline: 5 January 2027

Vacancies: 1 Vacancy

Job Summary

Description

Business Operations & Systems Analyst
(Management Analyst 5)

Monday - Friday 8AM - 5PM HYBRID

NOTE:
The hiring authority reserves the right to offer the position at any time after the required posting period and during the recruitment process. It is to the applicants advantage to apply as early as possible.

The Department of Enterprise Services (DES) provides centralized business services to state government agencies; to other public entities such as cities counties and tribes; and to Washington residents. DES mission is to strengthen the business of government for a sustainable and just future.Learn more about DES.

The Buildings & Grounds Division (B&G) is responsible for the Capitol Campus and Department of Enterprise Services (DES) managed building operations stewardship and historic preservation. B&G provides service to over 42 agencies maintains operates and preserves the 486-acre state Capitol Campus in Olympia including more than 31 buildings 18 public monuments over 6000 parking stalls four state parks a 260-acre lake and off-campus facilities in five counties which include Thurston King Cowlitz Yakima and Clark counties. B&G executes these responsibilities through the following service programs: Facilities Operations Grounds Operations Leadership and Admin Maintenance & Repairs Support Services (Custodial).

About the Opportunity:
Ready to lead high-stakes modernization and empower team members along the way As our Business Operations & Systems Analyst you will serve as a key trusted advisor to B&G leadership taking the lead on an exciting initiative to navigate launch and roll out a new system across four divisions. A major part of your success will rely on your enthusiasm for people and learning as you should be completely comfortable training coaching and guiding staff through system changes and adoption. Alongside bringing employees up to speed you will dive into data to crack complex operational puzzles benchmark against industry standards bridge the gap between IT experts and business teams supervise a Management Analyst 4 and step up to represent the Facility Operations Program Manager. This is the ultimate role for a collaborative problem-solver ready to make a lasting impact!

Duties

Some of What Youll Enjoy Doing Includes:

Develop test and implement Mainsaver software and business application enhancements to ensure data integrity and financial health across four key divisions (Buildings and Grounds Facilities Professional Services Contracts and Procurement and Finance and Budget).
Consult directly with team members to assess software requirements manage data conversion and oversee user acceptance testing for B&G and Asset Management.
Prepare comprehensive project summaries while coordinating the development and tracking of key performance measures.
Collaborate with internal teams external business units customers and vendors to streamline communication and system implementation.
Facilitate application data activities including data conversion bridging and cleansing while interfacing with vendors like Mainsaver on system upgrades.
Provide clear direction coaching and supervisory support to direct reports.
Maintain data integrity and manage daily operations for the Mainsaver application by providing direct technical expertise and troubleshooting issues prior to IT escalation.
Other duties as needed.

Qualifications

Required Qualifications:
To qualify for this position a candidate must possess one (1) of the following required qualification options.

OPTION 1

Eight (8) years of combined related education and/or experience. NOTE: Qualifying education will be in business administration public administration law public health health administration or a related field. Qualifying experience must be demonstrated in two (2) or more of the following areas:
- Conducting research analyzing policies laws rules or regulations
- Conducting business analysis and developing requirements
- Leading business projects; managing business operations
- Business policy development
- Supervising
One (1) year of supervisory experience.

OPTION 2

Bachelors degree in business administration public administration law public health health administration or a related field.
Five (5) years of experience demonstrated in two (2) or more of the following areas:
- Conducting research analyzing policies laws rules or regulations
- Conducting business analysis and developing requirements
- Leading business projects; managing business operations
- Business policy development
- Supervising
One (1) year of supervisory experience.

Diversity Equity and Inclusion (DEI) Competencies
Incumbents to this position must possess and demonstrate the following competencies:

Take action to learn and grow: Demonstrate a willingness to learn from new experiences seek feedback consider different perspectives and continuously improve knowledge skills communication and approaches to work.
Take action to meet the needs of others: Seek to understand the needs and experiences of customers coworkers and communities. Identify barriers to access and participation and address them before they become obstacles for the people we serve providing support that is respectful timely and effective.

Preferred Qualifications

Experience in facility management
Experience organizing complex projects and business processes and dealing with multiple high-priority tasks under deadlines
Experience working collaboratively with multiple stakeholders with diverse opinions to achieve positive outcomes
Experience establishing and managing quality assurance programs for projects and/or business activities
Advanced competency in operating the most current versions of MS Office PowerPoint Excel Power BI and Outlook
Knowledge of data management or the administrative process by which the required data is acquired validated stored protected and processed; and by which its accessibility reliability and timeliness are ensured to satisfy the needs of the data users. This requires proficiency with Computerized Maintenance Management Systems (CMMS).

Supplemental Information

How to Apply: Interested We would love to hear from you! Click Apply at the top of this page to start your application. You can save the application and come back to it if needed. Be sure to complete the application fully to include a full work history and responses to the supplemental questions.

Please provide the following documents in order to be considered; failure to do so may result in you not being considered for the position:

A letter of interest that shows your personality and voice to describe why you are the successful candidate and how you meet the specific qualifications for this position
A current resume detailing experience and education
A current list of at least three (3) professional references with current contact information

Donotattach any documents that include photos or private information (social security number year of birth etc.).

Please Note: By submitting these materials you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. A resume will not be substitute for completing the duties summary section of the online application.Please do not refer to the resume for detail or your application may be disqualified.

Background Check Notice: Prior to any new appointment into The Department of Enterprise Services a background check including criminal record history will be conducted as a condition of employment. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.

Union Inclusion:This position is in a bargaining unit and falls under the Collective Bargaining Agreement between the state of Washington and the Washington Federation of State Employees.

Washington Fair Chance Act:
We are committed to providing equitable access to employment opportunities. If a criminal background check is required for employment at an agency it will occur only after a conditional offer of employment has been made and accepted. Applicants are not required to disclose criminal history during the hiring process prior to a conditional offer. Criminal history will not automatically exclude an applicant from consideration and will be reviewed on an individual basis consistent with applicable law and the requirements of the position.

Learn more about the Washington Fair Chance Act: Washington Fair Chance act guide.

Opportunity for All:
The Department of Enterprise Services celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity diversity age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories consistent with applicable federal state and local laws.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.

Contact Information:
For questions about this recruitment or to request a reasonable accommodation in the application process contact George Deguzman via email at.Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-.

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Required Experience:

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