Business Operations Manager

Now Hiring: Business Operations Manager Hybrid (Rec Sports & Club and Academics)

Job Type: Full-Time Exempt
Location: Miami FL (Preferred) NYC LA.
Salary: $90k-$140k.

About Rocket Youth

Rocket Youth owns and operates a growing portfolio of youth sports enrichment and after-school businesses across the United States. Our platform is intentionally multi-brand and multi-location with each business maintaining its unique identity and local market focus.

We are highly acquisitive completing approximately 1015 acquisitions per year. Most of our companies are founder-led with experienced local operators managing day-to-day operations.

Rocket Youthprovidesoperational leadership andsupportservicesto improve performance and services span marketing CRM analytics M&A/de-novoexpansion accounting finance HR capital andmore.

Summary:

As Business Operations Manager Club & Rec Sports and Accademics you will play acentral role in driving growth and performance within Rocket Youths Club division (currently comprised of Volleyball Basketball Lacrosse and Soccer and expanding into additional Club Sports verticals) and our Rec division (currently comprised of Gymnastics and Swim).

You will serve as an extension of the Club and Rec leadership teams with the primary goal of profitably growing our businesses while offering strong operational support to our local partners.

This role is designed as a launchpad into full P&L ownership and general management of various partner-company P&Ls across both divisions. Successful candidates can expect to progress towards P&L ownership of multiple partner companies (mix of single- and multi-location operations) within 6-12 months depending on performance and business needs.

This is an exceptional opportunity for someone hungry to learn excited to apply or develop their operational financial and analytical muscle and motivated by a long-term path into leadership within a fast-growing national company.

Whats in it for you

• Competitive salary.
• Hybrid.
• 401(k).
• Health dental and vision insurance.
• Life and disability insurance.
• Employee discounts.
• PTO and more.

What Youll Do:

Position Responsibilities:

1. Partner Growth & Revenue Drivers

• Identify and implement growth levers across both Club and Rec businesses including:
• Program and offering expansion (rec leagues clinics camps club teams).
• Pricing strategy and promotional testing.
• Tournament/events strategy.
• Support operators in growing enrollment participation and revenue while maintaining strong customer experience.
• Introduce and scale best practices across portfolio companies.

1. Operational Execution & Partner Support

• Serve as a day-to-day partner to operators across multiple businesses.
• Ensure strong execution of key seasonal and operational moments:
• Tryouts (Club).
• Season launches and class scheduling (Rec).
• Camps clinics and events.
• Drive organization accountability and follow-through across initiatives.
• Act as a connector across HQ functions (Finance HR Marketing IT etc.).

1. Analytics & Business Insights

• Leverage reporting and dashboards to track:
• Enrollment retention and participation trends.
• Conversion metrics.
• Program performance and utilization.
• Translate insights into actionable recommendations for operators.
• Support pricing staffing and programming decisions with data.

1. Enrollment Conversion & Retention (Rec Focus)

• Understand and ultimately own performance across the full customer lifecycle:
  lead generation inquiry trial enrollment retention reactivation.
• Partner with Marketing and operators to:
• Improve speed-to-lead follow-up consistency and sales discipline.
• Increase conversion rates from lead to trial and trial to enrollment.
• Ensure marketing demand effectively translates into filled programs.
• Drive enrollment growth through improved class/program utilization and scheduling efficiency.
• Identify key drivers of churn and drop-off across programs and locations.
• Implement practical retention strategies including:
• Improved onboarding and early customer engagement.
• Reactivation campaigns.
• Cross-sell and upsell across programs and offerings.
• Continuously improve customer experience to increase lifetime value while maintaining program quality and safety.

1. Integration & Growth Support

• Support onboarding of newly acquired businesses.
• Help assess current operations and identify growth opportunities.
• Assist in implementing Rocket Youth systems tools and processes.
• Enforce safety standards and compliance across businesses.
• Partner with integration and functional teams to ensure smooth transitions.

What Success Looks Like

You will be measured in your ability to:

• Build trust with partners across both the Club and Rec sides of the business and support them in day-to-day operations.
• Drive revenue and EBITDA growth
• Revenue growth via a focus on enrollment vs. pricing i.e. by improving retention customer lifetime value utilization and more.

Qualifications

• 4 years of experience in operations business analysis consulting finance or similar high-responsibility roles with exposure to youth sports/enrichment multi-unit operations or service businesses.
• Comfortable in a fast-paced high-growth environment; thrives on accountability and results.
• Clear and effective communicator who can build trust with operators and internal teams.
• Both a tactical doer and a strategist able to dive into details while driving long-term vision.
• Excellent organization and problem-solving skills.
• Strong analytical and Excel skills; comfortable learning and improving financial models.
• Proactive problem-solver with a roll up your sleeves mindset comfortable tackling both tactical tasks and bigger-picture challenges as they arise.
• Passion for youth sports learning and long-term professional growth.

RY is an equal opportunity employer considering all applicants for employment regardless of race color religion sex gender identity pregnancy national origin ancestry citizenship age marital status physical disability sexual orientation genetic information or any other characteristic protected by state of federal law.