Business Lead, Order-to-Cash Americas

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Every member of Gileads team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions and were looking for the next wave of passionate and ambitious people ready to make a direct impact.

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Job Description

The OTC (Order-to-Cash) Business Lead (Regional Process Lead Americas) is accountable for the operational ownership transformation and ongoing performance of the Order-to-Cash process across the Americas region (US Canada LATAM) with extended support to Australasia markets.

This role operates as the regional authority for OTC process execution and delivery combining hands-on operational leadership with Global Process Lead (GPL) governance accountability. The focus is on ensuring consistent execution of global standards successful delivery of SAP programs and seamless new product launch readiness and execution.

As the Order-to-Cash (OTC) Business Lead - Americas at Gilead you will ...

Key Responsibilities

1. Regional OTC Operational Process Ownership

• Own the day-to-day performance and execution of OTC processes across:

  • US Canada LATAM markets

• Oversee key process areas:

  • Customer Master Data

  • Order Management & Fulfilment

  • Pricing & Contract execution

  • Billing & Invoicing

  • Cash Application

  • Credit & Collections

• Ensure consistent adherence to global OTC process standards and controls

• Act as the primary escalation point for operational issues and performance gaps

2. SAP Programme Delivery & Process Integration

• Lead the business execution of SAP S/4HANA programs across the region:

  • Upgrades releases and enhancements

  • Testing coordination and business validation

  • Cutover planning and execution

• Ensure business readiness including:

  • Data readiness

  • Process alignment

  • User adoption

• Drive post-go-live stabilization ensuring minimal disruption to operations

3. New Product Launch (NPI) Execution

• Own OTC readiness for new product introductions across the region including:

  • Customer and pricing setup

  • Order-to-bill readiness

  • Credit and compliance alignment

• Coordinate cross-functionally to ensure:

  • Launch timelines are met

  • No disruption to order capture billing or cash processes

• Identify and proactively resolve risks impacting launch execution or revenue realization

4. Regional GPL Governance & Change Control

• Act as the regional GPL authority for OTC ensuring all changes align to global standards

• Provide formal decision support on change requests and enhancements including:

  • Validation of business need and process alignment

  • Prevention of unnecessary customization

• Operate within global governance processes ensuring:

  • Only value-driven compliant changes are approved

• Act as a control gate for regional deviations maintaining process integrity

5. Process Standardization & Operational Simplification

• Drive elimination of:

  • Local workarounds

  • Manual processes

  • Non-standard practices across markets

• Ensure consistent process execution across:

  • US vs Canada vs LATAM complexity

• Balance global standardization with pragmatic regional requirements

6. Performance Management & Operational Metrics

• Own and track regional OTC KPIs including:

  • Cash collection / DSO

  • Order cycle time

  • Invoice accuracy

  • Dispute volumes and resolution time

• Drive corrective actions to address:

  • Service failures

  • Revenue leakage

  • Process inefficiencies

• Ensure visibility and transparency of performance to leadership

7. Cross-Functional & Regional Leadership

• Lead coordination across:

  • Commercial teams

  • Finance and Credit

  • Supply Chain and Logistics

  • Shared Services and BPO partners

• Act as the regional business lead for OTC in all programs and operational forums

• Support Australasia markets by:

  • Providing process expertise in time zone

  • Supporting escalation and transformation alignment

8. Change Execution & Adoption

• Drive operational adoption of new processes and systems including:

  • Training alignment

  • Stakeholder engagement

  • Change readiness activities

• Ensure changes are fully embedded into operations not just deployed

• Identify and mitigate resistance across regional teams

Basic Qualifications:

Bachelors Degree and Twelve Experience

OR

Masters Degree and Ten Experience

OR

PhD and Eight Years Experience

Preferred Qualifications:

• 10 years experience in Order-to-Cash Finance Operations or Commercial Operations

• Proven experience managing regional operations across Americas markets

• Strong track record delivering SAP transformation programs (S/4HANA preferred)

• Experience supporting product launches or commercial readiness activities

• Experience in regulated industries (pharma / life sciences) preferred

• Strong operational process leadership (execution-focused)

• Deep expertise in end-to-end OTC processes and dependencies

• Ability to operate across multiple markets and complexity levels

• Strong stakeholder management and escalation handling

• Data-driven mindset with a focus on performance improvement and outcomes

People Leader Accountabilities:

• Create Inclusion -knowingthe business value of diverse teams modeling inclusion and embedding the value of diversity in the way they manage their teams.

• Develop Talent - understand the skills experience aspirations and potential of their employees and coach themoncurrent performance and future potential. They ensure employeesare receivingthe feedbackand insight needed to growdevelopand realize their purpose.

• Empower Teams - connect the team to the organization by aligning goals purpose and organizationalobjectives and holding them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem.

The salary range for this position is: $210375.00 - $272250.00. Gilead considers a variety of factors when determining base compensation including experience qualifications and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus discretionary stock-based long-term incentives (eligibility may vary based on role) paid time off and a benefits package. Benefits include company-sponsored medical dental vision and life insurance plans*.

For additional benefits information visit:

Eligible employees may participate in benefit plans subject to the terms and conditions of the applicable plans.

Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment and is dedicated to fostering an inclusive work environment comprised of diverse perspectives backgrounds and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race color religion national origin sex age sexual orientation physical or mental disabilitygenetic information or characteristic gender identity and expression veteran status or other non-job related characteristics or other prohibited grounds specified in applicable federal state and local order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Era Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact for assistance.

For more information about equal employment opportunity protections please view theKnow Your Rights poster.

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Gilead Sciences will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer (c) consistent with the legal duty to furnish information; or (d) otherwise protected by law.

Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.

Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.

Please apply via the Internal Career Opportunities portal in Workday.