Business Execution Senior Manager – Merchant Services Onboarding Implementations

About this role:

Wells Fargo is seeking a Business Execution Senior Managerto oversee its Merchant Services Implementation and Product Setup Operations responsibilities. The leader will manage the Operations Implementation team and is responsible for leading all aspects of the implementation and delivery of both routine and customized Merchant Services customer solutions during onboarding and throughout the client lifecycle. Additionally this position will act as the primary liaison with all stakeholders within Merchant Services and across the bank related to new customer setup. This role will engage and influence strategy and leverage analytic and execution skills to drive key initiatives to deliver on program objectives and solve business problems.

In this role you will:

• Leadership & Team Management

  • Lead and develop multiple teams of managers and individual contributors within Operations ensuring alignment to business objectives and risk standards.

  • Drive talent management activities including coaching performance management and ongoing development.

  • Foster a culture of accountability continuous improvement and high performance.

• Client Onboarding & Implementation Delivery

  • Oversee end-to-end client onboarding and implementation lifecycle including both routine and complex initiatives.

  • Lead Implementation Managers across functions to ensure successful execution and delivery.

  • Establish timelines track progress and manage escalations to ensure on-time high-quality outcomes.

  • Ensure adherence to project management methodologies and operational standards.

• Strategy Transformation & Execution

  • Develop and implement business unit strategies aligned with organizational goals.

  • Provide vision direction and execution plans for large-scale cross-organizational initiatives.

  • Serve as a strategic advisor to leadership on transformation efforts and operational improvements.

  • Drive accountability for initiatives while optimizing efficiency and reducing risk.

• Risk Controls & Governance

  • Identify assess and mitigate operational and implementation risks.

  • Enhance and maintain strong controls procedures and governance frameworks.

  • Address control gaps and support RCSA internal audits and regulatory exams.

  • Ensure compliance with policies and risk management expectations.

• Process Improvement & Change Management

  • Identify and execute process improvement opportunities across onboarding and implementation functions.

  • Lead change management efforts including impact assessments communication and training.

  • Drive continuous improvement through feedback loops and operational insights.

• Stakeholder Engagement & Influence

  • Partner with Product Technology Sales and external stakeholders to deliver solutions.

  • Influence senior leaders and stakeholders to align on priorities resources and outcomes.

  • Act as a key liaison across multiple business lines.

• Performance Management & Reporting

  • Define OKRs and KPIs to measure success and drive performance.

  • Design and deliver reporting on portfolio health performance and outcomes to stakeholders.

  • Ensure delivery meets quality standards and targeted cycle times.

• Subject Matter Expertise & Operational Excellence

  • Serve as a subject matter expert in onboarding implementation and setup processes.

  • Provide guidance on technical operational and processing functions.

  • Interpret procedures and advise leadership on execution strategies for complex initiative.

Required Qualifications:

• 7 years of Business Execution Implementation or Strategic Planning experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education.

• 3 years Management or leadership experience.

Desired Qualifications:

• Proven experience leading the strategy and resolution of highly complex and unique challenges that require solid analytical skills extensive knowledge of business execution and understanding of business delivering longer term and large-scale solutions.

• Proven experience in a strategic business initiatives leadership role in Financial Services preferably Payment Processing Financial Services and/or Fintech.

• Knowledge and understanding of financial business to business products & services sales and relationship management processes and strong understanding of client needs.

• Leads by example with high energy transparency relationship management and influencing skills; results-driven with risk-based mindset.

• Demonstrated experience developing strong collaborative working relationships with a variety of constituents across all levels of organization.

• Ability to work independently with strong organizational multi-tasking and prioritizing skills needed to operate in a fast paced matrix organization environment.

• Proven ability to leverage data and analytics tools and resources to build reporting make business decisions and solve problems.

• Highly effective communicator - excellent verbal written and interpersonal communication skills.

• Ability to synthesize complex processes or concepts data visualization.

• Expertise in crystalizing complex topics in easy-to-understand clear impactful executive-level presentations leveraging fact-based approach.

• Extensive experience creating persuasive and impactful presentations to senior business leaders.

• Proficient in MS Office suite Power Point Word Excel.

Job Expectations:

• Position will require onsite presence at one of the required locations listed below in a hybrid work schedule.

• Flexibility to support global teams across time zones.

• This position is not eligible for Visa sponsorship.

• Relocation assistance not available for this position.

Position Locations:

• 2800 S Price Road Chandler AZ

• 401 Las Colinas Blvd West Irving TX

• 800 South Jordan Creek Parkway West Des Moines IA

• 1150 W Washington Street Tempe AZ

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.