Bookstore Associate

The Bookstore Associate position exists to assist constituents customers and staff in selecting and purchasing appropriate resources to match their needs provides a high level of customer service that represents the mission and values of Focus on the Family maintains the professional appearance of the sales floor and Point of Sale area; requires general supervision referring difficult questions to management as Duties/Responsibilities:Represents the ministry of Focus on the Family to the visiting constituency local customers and staffAssists constituents/customers with product selection in person and via telephoneHandles questions and customer situations in a poised and confident manner knowing safety and security proceduresMaintains an ongoing and thorough knowledge of all products: Christian retail market and FOF branded resourcesMaintains on going product knowledge of all in-store specials/promotions and premiums offered through FOF magazines and radio broadcastsRequires extensive knowledge of new products that arrive on an ever-changing large sales floorProcesses sales transactions accurately and efficiently using Bookstore Manager Point of sales software systemPrepares product for display unpacking shipments and labelingPlaces special orders for customers using the Bookstore Manager point of sale computer softwareMaintains and merchandises product on the sales floor while utilizing retail merchandising/display principlesAssists in identifying new and innovative ways to display and merchandise productOther Duties/Responsibilities:May identify inventory needs and communicate needs to managementAttends regular staff meetingsPerforms other duties as assignedManagerial Breadth/Scope of Job:NoneWorking Environment/Physical Requirements:Must be able to pass a Post Offer Prehire Physical examOccasional holiday and weekend work is requiredRetail bookstore10000 sq. feetAbility to stand or walk throughout entire work shift stooping kneelingRepetitive motionkeying sales transactionsLadder work with required trainingSome Holiday work requiredAbility to lift up to 40 QUALIFICATIONS/REQUIREMENTSCharacter/Spiritual:Exemplifies Ephesians 5:1-2 Therefore be imitators of God as dear children and walk in love as Christ also has loved us and given Himself for the Great Commission given by Jesus Christ in Matthew 28:19-20 Go therefore and make disciples of all the nations baptizing them in the name of the Father and of the Son and of the Holy Spirit teaching them to observe all things that I have commanded you; and lo I am with you always even to the end of the a consistent witness for Jesus Christ; maintains a courteous Christ-like attitude in dealing with people within and outside of Focus; adheres to theStandard of Moral ConductandStatement of Faith; upholds Focus on the Familys ministry in prayerPrays personally for Focus on the Familys staff and constituents and may occasionally lead in a public prayerEngages in Christian ministryDemonstrates behaviors aligned withFOF core valuesThis role is considered a Spokesperson for Focus on the Family and should represent Focus position and tone at all timesPersonal Characteristics:Approachable articulate detail-orientedPersonable friendly courteous and outgoing personalitySelf-motivated able to work without close supervisionCreative flexible quick learner team - orientedKnowledge/Experience:High School diploma or equivalent1-3 years of experience in retailIn-depth knowledge of FOF mission philosophy and valuesSkills Abilities and Special Talents/Gifts:Ability to handle ever-changing atmosphere of retail environmentAbility to transcend personal issues to be an excellent representative of FOF at all timesAbility to empathize with and calm agitated constituents/customersBasic understanding of Microsoft OfficeBasic understanding of Bookstore Manager Point of Sales software or equivalentAbility to multi-taskExcellent communication (listening and verbal) and interpersonal skillsBasic organizational skillsAbility to work effectively in a multi-function team environmentAbility to operate point of sales system and standard office equipment (adding machine multi-line telephone etc.)Good presentation skills (presenting or explaining product)Flexible in work scheduling and workload including working on SaturdaysAbility to describe product in a competent mannerStrong understanding of the various FOF ministries and how they impact one anotherStrong attention to detail and accuracyAbility to accurately handle money transactions and reconciliationsAptitude for handling unique situationsDiscretion in handling confidential informationIntegrity in handling cashPay Range: $17.23 to $19.59Application Materials Required: Cover Letter Resume/CV*Colorado Residents: In any materials you submit you may redact or remove any age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply please submit the following application materials to this posting. 1. A current resume. 2. A cover letter that specifically addresses the job requirements and outlines on the Family puts a high value on our team members and offers a unique benefit scheduled for 20 hours or more per week are eligible for:Norton LifeLock ID Theft CoverageLegal Shield/ID Shield CoverageAFLAC403B Retirement PlanVacation Time & Vacation PayoutSick TimeHolidaysService AwardsCommunity Service DaysBookstore DiscountFitness CenterEmployees scheduled for 30 hours or more per week are eligible for all the above and:Medical PlanDental PlanVision PlanLife InsuranceDisability InsuranceFlexible Spending AccountsEAP (Employee Assistance Program)Tuition ReimbursementWarehouse Membership ReimbursementNote: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language refer to the governing plan documents.*Temporary employees are not eligible for benefits except for:Sick TimeBookstore DiscountFitness CenterTentative Search Timeline:Priority will be given to applications submitted by August 9 2026 However this posting will remain open until potential employee start date is August 17 2026Posting date: July 9 2026Un-posting date: ongoing until filledPosting contact email: