Billing Specialist

About the Role

The Patient Account Representative/Billing Specialist will serve as the primary patient-facing billing resource. The ideal candidate will provide exceptional customer service byassistingpatients with billing and insurance-related questions processing paymentsto payoff account balances resolving account concerns and supporting the daily financial operations of the center.

In addition toassistingpatients in personby addressing billing concerns this individual will also support CIVIEs centralized Billing Support team by handling inbound billing calls for Heartland Radiology and other assigned clients as well as completingadditionalremote billing and administrative duties as assigned.

This position playsan important rolein creating a positive patient experience while ensuringaccuratetimely and professional handling of patient financial services.

What Youll Do

On-Site Patient Financial Services

• Serve as the primary billing representative for patients visiting the imaging center
• Assistpatients with billing questions account balances statements and payment options
• Establish payment plansin accordance withcompany policies
• Coordinate with carriers toassistin explaininginsurance benefits deductibles copays coinsurance and patientfinancial responsibility
• Resolve patient billing concerns professionally and compassionately
• Maintain a welcoming and professional presence whenassistingpatients

Billing & Insurance Support

• Reach out to carriers toassistpatients with insurance-related questions and claim status inquiries
• Verify insurance eligibility and patient demographic information
• Submit update and refile insurance claims whenappropriate
• Research and resolve billing discrepancies
• Work collaboratively with coding billing insurance and revenue cycle teams to resolve complex account issues
• Assistwith attorney balance verification andreductionrequests as needed
• Support medical billing coding and revenue cycle functions when applicable

Call Center Support

• Answer inbound billing calls for Heartland Radiology and other CIVIE clients
• Handle inbound and outbound patient communications professionally and efficiently
• Clearly explain account status insurance processing and payment options
• Escalate complex billing concerns appropriately
• Document all patient interactions accurately within company systems

Administrative Support

• Maintainaccuratepatientaccountdocumentation
• Perform assigned administrative and operational support tasks
• Assistleadership with special projects and other remote duties as assigned
• Support workflow improvements and departmental initiatives
• Maintain strict compliance with HIPAA and all company privacy and security policies

Required Experience

• Bilingual (English/Spanish)
• High School Diploma or GED
• Minimum of two (2) years of experience in healthcare customer service patient accounts or medical billing
• Excellent verbal and written communication skills
• Strong organizational and time-management abilities
• Ability to multitask in a fast-paced healthcare environment
• Strong customer service and conflict resolution skills
• Proficiencywith Microsoft Office and healthcare softwareapplications
• Professional appearance and demeanor

Preferred Qualifications

• Experience in Radiology Billing or Medical Billing
• Knowledge of medical terminology
• Experience with insurance verification claims processing and revenue cycle management
• Working knowledge of CPT ICD-10 and HCPCS coding
• Experience withpatient collections and payment plans

What Were Looking For

The successful candidate is someone who:

• Enjoysworking directly with patients and providing exceptional customer service
• Demonstrates empathy professionalism and patience during difficult financial conversations
• Is detail-oriented and committed toaccuracy
• Can work independently while collaborating effectively with remote teammates
• Iscomfortable learningnew technologyand adapting to changing workflows
• Maintains confidentiality and professionalism at all times
• Takes initiative and is willing toassistwherever operational needs arise

Physical & Work Environment

• On-sitepositionlocatedat Heartland Radiology in Grand Island Nebraska
• Frequent interaction with patients physicians offices insurance companies and remote CIVIE team members
• Standard business hours: Monday through Friday 8:00 AM to 5:00 PM
• Business casual attirerequired

We Offer

• Paid vacation sick time personal time and holidays
• QuarterlyUberEatsvoucher
• Monthly Fringe benefits
• Education and professional development stipend
• Health dental and vision benefits with employer HSA contribution
• Long-term short-term and life insurances
• 401(k) with company match & profit sharing

The pay range for this position is $22.00-$25.00/hour.

This role involves access to andhandling ofProtected Health Information (PHI) and requires strict adherence to all applicable HIPAA regulations and company privacy and security policies.

CIVIEprovides equal employmentopportunityfor all applicants and employees. All qualified applicants will be considered regardless of an individuals race color sex gender identity or expression religion age national origin citizenship physical or mental disability medical condition family care status marital status domestic partner status sexual orientation military or veteran status or any other basis protected by federal state or local you cannotsubmityour application due to a disability please email ; wewillreasonably accommodateindividuals with disabilities to the extent required by applicable law.

Required Experience:

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