Bilingual Spanish Customer Support Specialist Remote (Allen, TX)

Experian Customer Care organizations purpose is to support our ever-growing population of customers by providing top-notch customer service and technical support assistance. We unlock the power of data to help create opportunities for consumers businesses and society during lifes big moments from buying a home or car to sending a child to college to growing a business exponentially. You are passionate about providing excellent customer service can interpret consumers written or verbal grievances or disputes. The Customer Care Specialists will report to a Customer Care Supervisor and work remotely in Allen TX.

You will:

• Take In-Bound calls to assist with credit-related memberships services and product offerings; and advocate for solutions to help consumers improve their creditworthiness.
• Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections.
• Receive customer requests for assistance; identify support needed and either help or forward requests to the appropriate functional area.
• Handle escalated customer issues.

Qualifications :

• You must be a US resident living within 45-60 minutes of our 701 Experian Parkway Allen TX office location.
• You are bilingual English/Spanish
• You have experience interpreting and responding to customer requests and can put yourself in the mind of the customer.
• High School Diploma or GED.
• At least one year of customer service experience.
• You are comfortable using a computer to perform operations.
• Can pass a criminal background check employment verification education verification credit check and a drug screen.

Additional Information :

Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward and recognition volunteering... the list goes on. Experians people first approach is award-winning. It has received numerous accolades. These include Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion color sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

Benefits/Perks:

• Core benefits including full medical dental vision and matching 401K
• Flexible time off including volunteer time off vacation sick and 12-paid holidays

#LI-Remote

Remote Work :

Yes

Employment Type :

Full-time