Bi-Lingual Service Coordinator

Duties and Responsibilities:

Service Coordination:

• Assess client needs through interviews and ongoing communication.
• Develop and implement individualized service plans to address the specific needs of each client.
• Coordinate services such as housing education healthcare employment and social services to support client well-being.
• Work closely with community agencies healthcare providers and other organizations to ensure clients receive appropriate resources.

Bi-Lingual Support:

• Provide translation and interpretation services to help non-English-speaking clients understand and navigate systems programs and services.
• Translate written materials (e.g. forms program information) from English into Spanish and vice versa.
• Ensure clear communication between service providers and clients by serving as a language liaison during meetings and appointments.

Advocacy:

• Advocate on behalf of clients within various systems (education social services healthcare legal etc.) to ensure their needs are met.
• Assist clients in overcoming barriers to accessing services including language transportation and understanding of the system.
• Empower clients by providing information and guidance on how to access services independently.

Case Management & Follow-up:

• Monitor the progress of service plans providing support and making adjustments as needed.
• Conduct regular follow-up with clients to ensure services are effectively meeting their needs.
• Maintain accurate records of client interactions services provided and outcomes.

Collaboration:

• Build relationships with community organizations government agencies schools and healthcare providers to enhance service delivery.
• Collaborate with internal and external teams to provide comprehensive support for clients and their families.
• Attend meetings workshops and training sessions to remain informed about community resources and best practices.

Documentation & Reporting:

• Maintain detailed confidential records for each client ensuring compliance with all applicable regulations and guidelines.
• Prepare and submit timely reports on service delivery client progress and outcomes.
• Utilize case management systems to track client information and services.

Community Outreach:

• Conduct outreach to raise awareness of available services and programs particularly within the non-English-speaking communities.
• Engage with community members to identify individuals and families in need of support.
• Participate in community events and information sessions to promote services and build trust within the community.

Qualifications:

Education and Experience:

• Bachelors degree or Associates Degree in Social Work Human Services Public Health or a related field. Equivalent work experience may be considered.
• At least 2 years of experience in service coordination case management or a similar role preferably working with diverse and multi-lingual populations.

Language Skills:

• Fluency in English and Spanish is required. Must be proficient in speaking reading and writing both languages.

Knowledge Skills and Abilities:

• Strong understanding of local state and federal resources available to families and individuals.
• Excellent interpersonal and communication skills particularly in working with non-English-speaking clients.
• Strong organizational skills with the ability to manage multiple cases and tasks simultaneously.
• Ability to work independently and as part of a team in a fast-paced environment.
• Cultural sensitivity and understanding of issues facing diverse populations.

Technical Skills:

• Proficient in Microsoft Office Suite and experience using case management software is preferred.

Additional Requirements:

• Current Act 114 Act 34 Act 151 and NSOR Clearances required prior to an offer (Must be dated within 1 year of hire date).
• School Personnel Health Record (Form H511.340) must be completed and received by Human Resources prior to hire date.
• Valid drivers license and reliable transportation for home visits and community meetings.
• Ability to work flexible hours including some evenings or weekends to meet the needs of clients.

Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting for extended period of time
• Lifting carrying pushing pulling 35 pounds
• Ability to kneel crouch bend and reach to retrieve and handle teaching materials and supplies
• Moving fingers and hands in a repetitive manner
• Ability to speak clearly and distinctly when communicating with limited English speaking customers
• Hearing clearly
• Adequate vision to perform duties
• The work environment may include office settings client homes community centers and other field locations.
• Regular local travel may be required to meet with clients and attend meetings or events.

The information contained in this job description is for compliance with Americans with Disabilities Act (ADA) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.

Disclaimer:The preceding description is not designed to be a complete list of all duties and responsibilities required of this position.

Reports To: Site Director

Department: FACES

Position Schedule:260-day Monday through Friday with occasional evening and weekends

Salary: $32000.00

Benefits: Single Coverage Health

FLSA: Non-Exempt

To Apply: Create an on-line application and upload a cover letter resume clearances PDE Teaching Certificate (if applicable) and transcripts at theAIU Careers Page

Please send any questions to:

The Allegheny Intermediate Unit is an equal opportunity education institution and will not discriminate on the basis of race color national origin ancestry religion sex sexual orientation age handicap or limited English proficiency in its educational programs services facilities activities or employment practices as required by Title IX of the 1972 Educational Amendments Title VI and Title VII of the Civil Rights Act of 1964 as amended Section 504 Regulations of the Rehabilitation Act of 1973 the Age Discrimination in Employment Act of 1975 Section 204 Regulations of the 1984 Carl D. Perkins Act the Americans with Disabilities Act or any other applicable federal or state statute.