Benefits Program Manager

COMPANY NAME: Zachry Industrial
JOB TITLE: Benefits Program Manager
DEPARTMENT: Total Employee Rewards Department
LOCATION: San Antonio TX.

The Benefits Program Manager oversees Zachrys health and welfare benefit programs and partners closely with internal stakeholders consultants and vendors to ensure compliance with applicable regulations legal requirements and plan provisions. The role also leads the implementation of benefit program enhancements manages vendor relationships and performance and supports employee escalations through advocacy issue resolution and benefits education.

RESPONSIBILITIES

• Lead the administration and management of employee benefit programs including medical dental vision life insurance disability retirement and voluntary benefits for active employees and retirees.

• Serve as the primary relationship manager for benefit vendors insurance providers consultants and brokers.

• Evaluate vendor performance monitor service delivery and ensure compliance with established service level agreements.

• Lead and participate in Requests for Proposal (RFPs) vendor evaluations implementation activities and contract negotiations.

• Ensure compliance with all applicable federal state and local regulations including ERISA ACA COBRA HIPAA FMLA and other benefits-related legislation.

• Manage plan documentation regulatory filings audits and compliance reporting requirements.

• Monitor legislative and industry developments assess potential impacts and recommend appropriate program changes.

• Resolve complex benefit inquiries and escalations with fairness consistency professionalism and timely follow-through.

• Assist with the development and delivery of employee communications and educational resources that promote understanding of and engagement with available benefit programs.

• Provide guidance coaching and mentorship to team members as applicable.

• Identify opportunities for process improvements and operational efficiencies within benefits administration and service delivery.

• Champion and implement additional Total Rewards initiatives that support employee engagement well-being and retention.

REQUIREMENTS

• Bachelors degree

• Minimum of five (5) years of direct experience managing employee benefit programs

• Strong analytical project management organizational and problem-solving skills

• Excellent verbal written presentation and interpersonal communication skills

• Strong computer skills and demonstrated ability with the Microsoft Office Suite (Outlook Word Excel Power Point)

• Working knowledge of employee benefits plan design regulatory requirements vendor contracts service agreements implementations and reporting obligations

• Demonstrated ability to build and maintain effective working relationships with management vendors team members and cross-functional stakeholders

• Strong customer service orientation with a commitment to providing exceptional support to internal and external customers

• Ability to work collaboratively in a team environment and lead projects and/or team members effectively

• Ability to maintain a high level of confidentiality and exercise sound judgment when handling sensitive information

• Confidentiality is critical to success

• Ability to travel up to 10% of the time

PREFERRED QUALIFICATIONS

• Bilingual in English and Spanish (speaking reading and writing)

• Seven (7) or more years of experience in employee benefits Total Rewards or related analytical disciplines

• Understanding of employee benefits processes governmental requirements and economics of group insurance

• Professional certifications such as CEBS SHRM-CP/SHRM-SCP PHR/SPHR or related credentials preferred

PHYSICAL DEMANDS

Employee will be required to communicate in person via telephone email use of arm/hand steadiness manual dexterity finger dexterity multi-limb coordination oral expression and comprehension. May be required to lift carry and move objects safely.

WORK ENVIRONMENT

Work will be in a corporate office environment operating and functioning at a fast out of cubicles near other various colleagues who are also in cubes. Some may refer to these workspaces as cube corporate campus includes an on-site café with various daily breakfast lunch and snack-time selections a sizeable fitness center equipped with various state of the art work out equipment & weights outdoor walking/jogging-path herb garden basketball half-court sand-volleyball court and soccer field. Office noise will be low and generally consist of cube neighbors phone-calls conversations and/or can expect people to treat you with friendliness and respect throughout the Zachry campus.

The above description covers the fundamental responsibilities of theBenefits Program Manager position. It shall not be construed as a complete listing of all miscellaneous incidental or similar duties which may be required from day-to-day.

Zachry Group is dedicated to providing a Safe and Drug Free work environment; and is an Equal Opportunity Employer.

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