Bellperson

JOB PURPOSE: To provide assistance and services for all guests beginning in thelobby and carrying throughout the hotel stay in order to ensure pleasurableaccommodations and efficient handling of all guest JOB FUNCTIONS:Use friendly and appropriate expressions when engaging guests; engage in conversation with as many guests as pleasant smile and greet all guests using surnames when actively engaged with our guests. Identify the needs of our guests and meet these needs aiming to exceed expectations at every that all arriving and departing guests are treated with maximum courtesy and are served luggage according to hotel policies and procedures; assist retrieve and load luggage and guests familiar with parking validation in making reservations for restaurants and limousines for our guests; assist in airline ticket requests and taxi/shuttle scheduling as the delivery of parcels mail laundry and special deliveries to guestrooms executive offices or meeting that the public areas bell closet are maintained clean and -up with guest complaints to ensure that any problems are resolved by adhering to the service recovery special requests for guests including and not limited to flowers rental cars forwarding luggage sight-seeing tours and advising of different quality local shopping bell carts effectively and with the floor is covered 100% of the time including the Front guests to the Front Desk or meeting rooms & aid guests in locating other areas of the hotel (walk them to destination if possible).Notify the Front Desk and Guest Services of VIP arrivals whenever familiar with local attractions and businesses. Be sure to recommend on-site venues familiar with all hotel amenities (to include Wireless Internet Select Guest Program GHA Laundry Services and Omni Kids Program).Be familiar with all hotel facilities (F&B Outlets Business Center Fitness Center Outdoor Pool Meeting Space & Parking Garage).Be familiar with the inter-relationship between the different departments (to include Ideal Services Guest Services Housekeeping F&B Outlets Banquets Sales Engineering and Purchasing).Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company other duties & special projects as assigned by the management all company safety and security policies and procedures; report accidents injuries and unsafe work conditions; complete safety training and : Excellent customer service communication and problem-solving skills Maintain a professional business appearance attitude and performanceMust be able to work a variety of shifts including weekends and holidays. Prior customer service experience required preferably in hotels. ENVIRONMENT & POSITION ANALYSIS:Lift carry and place objects weighing up to 50 lbs without assistance. Move push and pull objects weighing up to 100 lbs without assistance. Stand walk or sit for an extended period or for an entire work shift. Requires constant motion including bending pushing and pulling. TOOLS & EQUIPMENT:Desktop computer (Opera Alice SALTO Synergy Microsoft Office) printer telephone copier fax machine two-way radio dispatch bell cart