Banquet Support (SEASONAL 082027)

$9/hr

As aBanquet Support youll help create memorable guest experiences by providing exceptional service during events meetings and banquets. Youll set up and break down event spaces serve food and beverages and ensure every guest feels welcomed and cared for. This role is ideal for someone with a positive attitude great attention to detail and a passion for hospitality.

ESSENTIAL FUNCTIONS: (include the following. Other duties may be assigned.)

• Ensure constant attention to all customers needs and take necessary action to ensure complete guest satisfaction.
• Read banquet/catering orders pertaining to assigned function (be familiar with menu and service procedures.
• Upsell Food and Beverage whenever possible.
• Ensure all napkins China glassware and silverware are spotless polished and impeccable.
• Attend all department meetings.
• Report all shortages of equipment and supplies.
• Maintain positive professional attitude with fellow associates and any customers at all times.
• Comply with all side work assignments.
• Have a knowledge of and practice all safety and fire procedures.
• Follow all house rules adhering to specified standards of grooming uniforms and attendance.
• Perform all tasks as assigned by supervisors.
• Insure all set up of a meeting are completed a minimum of 30 minutes prior to the scheduled starting time.
• Insure the response time for any changes in set up is no more than the standard of 10 minutes.
• Coordinate and insure the setup of food buffet a minimum of 5 minutes prior to break.
• Insure the proper re-freshing of the breaks and water stations (minimum of every 60 minutes or as needed if sooner).
• Ensure any messages are delivered within 5 minutes of time received.
• Ensure Audio Visual Equipment is set up within 30 minutes of scheduled function.
• Must be knowledgeable of all in-house services as well as local information and be able to assist customers when questioned.
• When approached by a customer with a problem associate will empower himself/herself to assist the customer at all times.
• Associate will make every effort to obtain customers name and use it when addressing customer.

SPECIFIC JOB KNOWLEDGE SKILLS AND ABILITIES:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge skill and/or ability required.

• Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions
• Food handler and TABC certification .
• Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals.
• Ability to compute rate ratio and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job the employee is regularly required to stand walk and talk or hear.
• The employee frequently is required to climb or balance.
• The employee is occasionally required to use hands to finger handle or feel objects tools or controls; stoop kneel crouch or crawl; and taste or smell.
• The employee must regularly lift and/or move up to 10 pounds frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.

WORK ENVIRONMENT:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job the employee is regularly exposed to wet and/or humid conditions.
• The employee occasionally works near moving mechanical parts.
• The noise level in the work environment is usually moderate.

Hotel experience is always a plus! Applicants should have:

• A combination of education and experience.

• Eligible to work in the United States
• Sufficient education and/or literacy needed to identify and read product labels and to communicate with guests about job-related needs.
• Ability to sit stand bend kneel and lift as requiredwith or without reasonable accommodations
• Availability to work a flexible schedule including evenings weekends and holidays if needed
• A warm professional demeanor that reflects HVMGs Culture of Excellenceby showing a warm smile friendly personality and positive attitude.

This position may require a varied schedule including evenings nights weekends and holidays. Please share your scheduling needs.

• Career growth opportunities across our nationwide portfolio
• Flexible scheduling
• Access up to 40% of your earned wages before payday with PayActive
  
• Paid Time Off (PTO) and Paid Holidays
• Full healthcare benefits: medical dental and vision
• 401(k) with guaranteed 4% match and no vesting period
• Exclusive hotel and food & beverage discounts

Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey This is the best management company Ive ever worked for. They walk the talk from the corporate office to the field.

We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny and if our executives are any indication todays dishwasher can be tomorrows Senior Vice President.

The above job description is not an exhaustive list of all the duties and responsibilities of the position nor should it be construed as a contract.

HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal state or local laws. This policy governs all aspects of employment including selection job assignment compensation promotion discipline termination and access to benefits and training.