Backend Developer

NOTE: AMAZON CONNECT IS NOT MANDATORY

MUST HAVE SKILLS: BACKEND DEVELOPER WITH STRONG EXP & STRONG AWS SERVICES LIKE LAMBDA API GATEWAY IS MUST.

Position Summary

We are seeking a skilled Developer to design develop test and support serverless applications that power customer interactions within an AWS-based contact center platform. The role will focus on developing AWS Lambda functions that integrate with Amazon Connect Amazon Lex APIs CRM systems and backend services to deliver secure scalable and intelligent IVR and self-service experiences.

The ideal candidate will have strong expertise in AWS serverless technologies API integrations and contact center solutions.

Key Responsibilities

• Design develop and maintain applications running on AWS Lambda.
• Build and enhance IVR and self-service workflows using Amazon Connect and Amazon Lex.
• Develop integrations between contact center platforms and enterprise applications databases CRM systems and third-party APIs.
• Create reusable Lambda services to support authentication routing customer identification case management and self-service transactions.
• Develop RESTful APIs and event-driven architectures using AWS services.
• Implement secure coding practices including encryption authentication authorization and data protection controls.
• Participate in CI/CD pipeline development and deployment automation using GitHub and AWS DevOps services.
• Troubleshoot production issues and optimize application performance scalability and reliability.
• Collaborate with solution architects contact center engineers QA teams and business stakeholders throughout the software development lifecycle.
• Develop automated unit integration and regression tests for serverless applications.
• Create technical documentation deployment procedures and operational runbooks.

Required Qualifications

• Bachelors degree in Computer Science Information Technology Engineering or equivalent experience.
• 3 years of development experience.
• 2 years of hands-on AWS development experience.
• Experience developing and deploying AWS Lambda functions.
• Experience with Amazon Connect and/or Amazon Lex.
• Strong knowledge of REST APIs JSON and microservices architectures.
• Experience with AWS services such as API Gateway DynamoDB S3 CloudWatch IAM SNS SQS and EventBridge.
• Experience using Git and GitHub for source control and CI/CD pipelines.
• Strong debugging troubleshooting and performance optimization skills.
• Understanding of secure software development practices and cloud security principles.

Preferred Qualifications

• Experience developing contact center IVR solutions.
• Experience with conversational AI and chatbot implementations.
• Experience integrating with CRM platforms such as Salesforce or ServiceNow.
• Knowledge of Infrastructure as Code (CloudFormation CDK or Terraform).
• Experience working in Agile development environments.
• AWS Developer Associate or AWS Certified Solutions Architect certification.