Automotive Service Advisor

McGrath Acura of Downtown Chicago is looking for a motivated customer-focused Automotive Service Advisor to join our high-volume service department.

This is an excellent opportunity for someone who enjoys working with customers thrives in a fast-paced environment and wants the opportunity to earn $100000 per year.

Previous dealership Service Advisor experience is preferred but not required. We provide training for the right candidate.

• $100000 annual earning potential
• Salary commission
• Paid training
• Paid time off
• Closed Sundays
• 401(k) with employer match
• Health and dental insurance
• Holiday bonus pay
• Employee and vehicle discounts
• Uniforms provided
• State-of-the-art climate-controlled facility
• Positive professional team environment
• Career growth opportunities

• Serve as the primary point of contact for service customers
• Greet customers and discuss their vehicles maintenance and repair needs
• Explain recommended services repair options pricing and timelines
• Prepare and manage repair orders throughout the service process
• Communicate customer concerns and requests clearly to technicians
• Keep customers updated on repair progress and any changes to recommendations costs or completion times
• Present maintenance and repair recommendations in a helpful professional manner
• Schedule service appointments and assist with customer questions
• Follow vehicles from service write-up through completion and delivery
• Ensure completed work meets customer expectations
• Resolve customer questions concerns or service issues professionally
• Maintain strong knowledge of dealership services maintenance schedules and current promotions
• Build lasting customer relationships that encourage repeat and referral business

• Previous automotive dealership Service Advisor experience preferred but not required
• Strong customer service communication and sales skills
• Basic understanding of vehicle maintenance and repair
• Comfortable using computers and dealership systems
• Ability to multitask and stay organized in a busy service department
• Strong problem-solving skills and attention to detail
• Reliable with a strong work ethic
• Positive professional attitude and appearance
• Valid drivers license and insurance
• High school diploma or equivalent

McGrath Acura of Downtown Chicago is part of a family-owned automotive organization spanning four generations and more than 60 years serving committed to giving experienced technicians the resources to continue building their careers including manufacturer training certification opportunities modern diagnostic resources and opportunities for advancement within the McGrath Automotive Group.

If youre an experienced technician looking for a shop where you can put your skills to work while continuing to grow professionally apply today to join the McGrath Acura of Downtown Chicago service team.

McGrath Acura of Downtown Chicago is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race color religion sex national origin age disability veteran status genetic information or any other characteristic protected by applicable federal state or local law.