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Automotive Internet BDC Manager
Job Location:
Job Location:
Charlotte, NC - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
29 August 2026 (12 days ago)
Posted:
Application Deadline:
26 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
About Independence Mazda:
Accelerate your career under our aggressive new management team at Independence Mazda! We are completely transforming our dealership culture and looking for high-energy ambitious automotive leaders to join our family-value environment. If you want to change the culture to one of fun accountability and immense success this is your opportunity to lead a high-charging team to the absolute top of the market.
Position Overview:
We are seeking a dynamic hands-on Internet / BDC Manager who leads from the front not from behind a this role your primary focus will be driving execution on our high-volume internet traffic and incoming digital leads. You will manage the Business Development Center (BDC) ensuring lightning-fast response times high-quality personalized outreach and strict process accountability. You will help hire train coach and motivate a team of representatives to maximize appointment setting and build long-term customer relationships.
Key Responsibilities:
- Team Leadership: Recruit onboard coach and develop a high-performing BDC team to meet and exceed monthly performance goals.
- Lead Management: Oversee all incoming digital inquiries internet leads phone calls texts and emails to guarantee rapid high-quality responses.
- Process Execution: Maintain and enforce strict CRM workflows ensuring accurate records of all customer contact follow-ups and appointment confirmations.
- Performance Metrics: Monitor outbound call volumes response times appointment-to-show ratios and closing rates to drive continuous operational improvement.
- Collaboration: Partner closely with the Sales and Finance Management teams to ensure a seamless transition from digital confirmation to the showroom floor.
Qualifications:
- Proven experience managing an automotive Business Development Center (BDC) or Internet Sales team.
- Strong expertise with eLead CRM software and lead management platform.
- Ability to coach from the front manage day-to-day operations and hold the team accountable to performance milestones.
- Exceptional communication phone and written skills.
- Driven high-energy mentality with a passion for servant leadership and mentorship.
What We Offer:
- Highly competitive salary and performance-based commission plan.
- Comprehensive benefits package including medical dental and vision options.
- A supportive growth-oriented family environment with clear paths for advancement under an energetic new leadership team.
Required Experience:
Manager
About Company
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