Audio Video & Broadcast Project Engineer

Job Description

The Role:

The Audio Video Engineer is part of General Motors Core IT and supports in-person and hybrid collaboration services for internal GM teams in the Detroit Michigan area. This is an operations-focused role responsible for delivering a high-quality customer experience across meeting rooms live events video collaboration spaces streaming environments and related audio/video technologies.

This individual provides hands-on technical support for collaboration services including video streaming video and audio switching video collaboration rooms Microsoft Teams and other approved meeting platforms used within addition to direct technical support this Level 7 role has broader responsibility for scheduling planning producing supporting and coordinating live events including high-visibility onsite events such as all-people meetings executive meetings town halls and similar productions.

This role also includes project management responsibility for Facilities and business-driven remodels renovations and office space upgrades that involve audio/video conferencing collaboration or broadcast-related technologies. The successful candidate will interface with internal stakeholders suppliers and team members to help keep projects on schedule within budget and aligned to quality expectations. This individual will review project deliverables at multiple stages to help ensure high-quality outcomes from planning through implementation and handoff.

The successful candidate will troubleshoot issues coordinate resolution through remote or onsite support maintain documentation and standard operating procedures and work closely with operations engineering end-user support teams customers event stakeholders Facilities partners and external suppliers. This position requires strong customer service sound technical judgment event production experience project coordination skills and the ability to remain calm and effective in high-visibility situations.

This position may require a flexible shift structure to support business needs including coverage for video and digital signage services in a 24x7 operations environment as well as onsite support for early morning evening or extended-duration events.

What Youll Do:

• Provide day-to-day operational support for audio/video and collaboration services across meeting rooms event spaces and related environments

• Lead support for live and recorded events by operating or coordinating operation of video switchers and associated audio/video peripherals

• Schedule plan produce support and coordinate live onsite events including all-people meetings leadership meetings town halls and similar internal productions

• Partner with customers presenters site contacts and technical teams to define event requirements timelines room setup show flow testing and support plans

• Develop and manage event run-of-show details technical checklists support coverage and readiness activities to ensure successful execution

• Serve as a lead point of coordination during high-visibility events managing technical execution troubleshooting communications and escalations in real time

• Manage AV-related portions of Facilities and business-driven remodels renovations and office space upgrades

• Partner with internal stakeholders Facilities teams suppliers integrators and technical team members to define project scope requirements schedules budgets risks and deliverables

• Track project milestones action items dependencies and issue resolution to help keep projects on timeline and within budget

• Review project deliverables drawings technical designs installation progress testing results and final outcomes for quality and alignment with requirements at various stages of the project

• Coordinate implementation activities including planning meetings site readiness reviews equipment delivery timing installation scheduling testing commissioning and turnover to operations

• Escalate project risks schedule concerns budget impacts and quality issues in a timely manner and help drive corrective action

• Troubleshoot and resolve issues involving audio video streaming conferencing and room technology to minimize service disruption

• Perform routine maintenance on broadcast and collaboration equipment to help prevent downtime

• Coordinate repairs replacements upgrades and escalations as needed

• Monitor audio and video quality and perform quality control checks to maintain service standards

• Support collaboration platforms and products used within GM including technologies from Cisco Microsoft Google Adobe and other approved providers

• Assist with implementation and support of solutions developed by Core IT and partner teams

• Create update and maintain SOPs support documentation event support guides project records and related operational materials

• Provide direct customer support for meetings events and service issues through remote troubleshooting ticket handling or onsite response

• Work collaboratively with operations engineering and end-user support teams to deliver reliable service

• Communicate status updates on open issues projects event readiness and service activities to leadership and stakeholders as needed

• Support continuous improvement through service monitoring issue follow-up post-event review project lessons learned and corrective actions

• Maintain a professional presence when supporting senior leaders high-visibility meetings time-sensitive events and cross-functional project teams

• Provide guidance and coordination support to other technicians or support resources as needed during complex events implementations or service activities

What Youll Need:

• Bachelors degree or equivalent practical experience

• Significant technical experience in audio/video video conferencing unified communications broadcast support event production or related collaboration technologies

• Experience troubleshooting video conferencing audio systems streaming environments and related AV platforms

• Experience supporting commercial audio/video hardware and software

• Experience installing configuring and supporting PCs peripherals and network-connected devices

• Experience supporting and coordinating live events or meeting technologies in environments where reliable execution is critical

• Experience planning and supporting high-visibility onsite events with multiple stakeholders tight timelines and executive-level expectations

• Experience coordinating or managing workplace technology projects office upgrades renovations remodels or related implementations

• Experience working with internal customers suppliers contractors or integrators to manage schedules deliverables and quality outcomes

• Strong customer service skills with the ability to understand customer needs and communicate effectively with technical support teams stakeholders and project partners

• Ability to work effectively in a fast-paced support environment and manage multiple priorities

Preferred Qualifications

• Experience with Microsoft Teams Rooms unified communications platforms and enterprise collaboration tools

• Experience with digital audio and video streaming technologies

• Familiarity with LAN/WAN-connected AV or conferencing environments

• Experience with broadcast equipment technical facilities or studio/event support environments

• Experience with change management escalation management and post-incident follow-up

• Experience supporting executive meetings town halls all-people meetings or other high-visibility events

• Experience coordinating event logistics technical readiness reviews rehearsals and production support plans

• Experience with project management for AV deployments room refreshes facility upgrades or workplace collaboration improvements

• Experience reviewing design packages construction or installation deliverables commissioning activities and final acceptance criteria

This job may be eligible for relocation benefits.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g. H-1B TN STEM OPT etc.) NOW OR IN THE FUTURE.

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