Associate Sales Manager Inside Sales

About Lucid

At Lucid we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucids proprietary technology and software-defined vehicle architecture our award-winning vehicles bring our Compromise Nothing approach to the global automotive market. That means refusing to choose between performance and sustainability design and engineering ambition and Lucid Air and Lucid Gravity we have designed and built vehicles that have redefined their segments combining exceptional range performance design and expansive space in a single experience.

We achieve this through deep vertical integration with design engineering and productionhappening in-houseacross our global offices the world united by a shared commitment to refusing to settle youcanhelpredefinewhatspossible andshape the future of mobility.

AsAssociate Manager Inside Sales you will leadcoachand develop a teamthatdelivers exceptionalexperiencesforour customersaround North America. You willbe responsible formanaging a team ofInside Sales Specialistswhoseprimaryresponsibilitiesareengagingand educating customers managing a pipeline at every stage of their purchase journey and creating ownersof Lucid will beresponsible for driving the performance of keygoalsand you will work alongside andcollaboratewith othersto execute strategy and deliver on Lucidpriorities.

This individual excels at driving operational efficiency and effective pipeline management ensuring that every stage of the customer journey is seamlessly managed. The Associate Manager Inside Sales is committed to coaching and developing team members fostering a culture of accountability and ownership throughout the sales process. By prioritizing streamlined processes and hands-on leadership this person empowers the team to deliver outstanding results and consistently create new Lucid vehicle owners through proactive engagement and education.

Responsibilities:

• Lead a teamdevelopingandempoweringeach team member to learn grow and achieve performance and developmental goals.

• Facilitate monthly performance conversations by scheduling regular one-on-one meetings with each team member to review individual and team progress against key goals.

• Develop team members through mentorshipcoachingand effective feedback.

• Create a supportive environment where team members feel encouraged to discuss challenges and successes openly fostering a culture of continuous growth and accountability

• Drive business priorities and achieve performance goals by planning and executing operational strategies.

• Activelyparticipateinthe sales journeyby interactingand coachingteam members modeling what good looks like and making sure that business priorities are met and exceptional customer service is delivered.

• Address customer and team member concerns andescalations andpartner with leadership and key business partners whenappropriate.

• Assistwith recruiting training developing andretaininga diverse high-performing team.

• Maintain and uphold company policies and procedures and protect all company assets including confidential business customer teammember and financial information.

• Manage and coordinate Inside Sales team scheduling.

• Assistin the development of Inside Sales SOPs FAQs and workflow documentation in collaboration with groups including but not limited to:Delivery ServiceCustomer CareSales Success SalesOperations andEnablement

• Performadditionalresponsibilities as assigned to meet business needs.

Qualifications:

• 4 years of related professional experience automotive or luxury sales/service preferred

• 2 years of sales management experience

• ABachelorsdegree is preferred or equivalent experience inretailbusinesssales or related discipline

• Be available to work a schedule based on business needs that may include nights weekends and holidays

• Proventrack recordof drivingownershipand meeting or exceeding targets

• Strong problem-solving skills with the ability to resolve escalated customer and team concerns effectively

• Excellent communication leadership and interpersonal skills

• Passion for a fast-paced high-growth environment

• Self-starter and quick thinker with a high attention to detail

• Exceptional organizational skills with the ability to relentlessly prioritize

• Valid drivers license with no suspensions within the past year. Drivers under 21 must have maintained a Drivers License for a minimum of 3 years and successfully complete Lucid Training upon hire
• Ability to obtain appropriate state DMV licensing where applicable