Associate Registrar

Benefits of Being a Lindenwood Employee:

• Upon hire employer-paid tuition benefits for bachelors (employee spouse and dependent) and masters degree programs (employee and spouse only).
• Tuition discounts for doctoral programs (employee only).
• Comprehensive benefits plan: medical dental vision life insurance disability insurance and retirement options.
• Paid holidays: MLK Jr. day Good Friday Memorial Day Juneteenth Independence Day Labor Day Thanksgiving break (Wednesday Friday) and winter break (Dec. 23 Jan. 1).
• Free lunch Fridays: LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall; Chick-fil-A and Qdoba included.
• Professional development opportunities through the Lindenwood Learning Academy.

Job Title: Associate Registrar

Division: Academic Affairs

Evaluation Group: Staff Admin

FLSA Status: Exempt

Reports To: Registrar

Positions Supervised: NCAA Academic Certification Academic Services Representative Transfer Credit Specialist

The associate registrar is responsible for planning organizing and evaluating the daily functions of the Office of the Registrar. This position administers student enrollment activities oversees the receipt and distribution of academic record information manages and supports Office of the Registrar staff and coordinates the functional use of the student information system within the Office of the Registrar.

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Responsibilities and Execution

• Acts as the primary point of contact and liaison with academic units on a range of complex scheduling operational and administrative issues related to the Office of the Registrar
• Manages the daily operations of the Office of the Registrar including the supervision and training of staff on student information systems and processes
• Serves as the initial escalation point for student or employee concerns related to functions of/or services provided by the Office of the Registrar
• Develops implements and maintains training materials for student information system users both within and outside of the Office of the Registrar
• Implements updates to Office of the Registrar processes to simplify the student experience
• Works with staff faculty and students to ensure compliance with FERPA
• Coordinates and organizes commencement ceremonies with the Registrar and other campus offices
• Collaborates with third-party vendors and the Universitys IT department for software testing problem-solving and upgrades
• Oversees the cross-functionality of university registration and record systems
• Keeps excellent written records and audit trails
• Serves as a key contact and backup for NCAA compliance review and all related processes
• Oversees the integration of transcript evaluation tools with other institutional processes and functions
• Completes critical Registrar functions and processes when the Registrar is unavailable

Leadership and Strategic Thinking

• Establishes long- and short-term strategic goals based on assessment data and ensures standards for the department and its field are met or exceeded
• Adapts and modifies leadership based on new information and/or data; works to align individuals with new directions
• Utilizes effective strategies to build collaboration to maximum execution
• Aligns division and department purpose and actions with relevant University initiatives and higher education trends

Employee Management and Development

• Supports the mission of the University and serves as an ambassador of the Q2 culture of service excellence
• Models supports and holds others accountable to the Universitys values
• Recruits interviews recommends welcomes observes and monitors the performance of department staff
• Sets clear performance expectations and holds employees accountable
• Conducts annual employee evaluations based on evidence observation and feedback

Job may require other duties as assigned.

Required Qualifications An equivalent combination of education training and experience will be considered. Additional requirements may be designated by position.

• Masters degree
• 5 years experience in higher education or a related field
• 3 years experience in a position related to higher education records policies and procedures

Knowledge Skills and Abilities May be representative but not all inclusive of the knowledge skills and abilities necessary to perform this job competently.

• Demonstrated ability to work effectively with individuals from diverse communities and cultures
• Knowledge of higher education policies regulations and best practices related to student records registration enrollment services and FERPA compliance
• Knowledge of student information systems and related technologies including system administration testing troubleshooting and process improvement
• Skill in supervising training and developing staff while managing multiple priorities and operational deadlines
• Skill in analyzing complex processes and data and implementing solutions that enhance operational efficiency and the student experience
• Ability to communicate effectively and collaborate with faculty staff students vendors and other stakeholders while exercising sound judgment and maintaining confidentiality

Work Environment Environmental or atmospheric conditions commonly associated with the performance of this jobs functions. Please click here to view Lindenwood Universitys flexible work designation descriptions.

• General office setting
• Non-Standard Flex

Physical Abilities The physical demands described below are representative of those that must be met by an employee to successfully perform this jobs essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to work effectively at a computer for extended time daily
• Ability to sit/stand for extended periods of time
• Ability to lift/carry items commonly found in an office setting including but not limited to documents laptops keyboards etc.
• Ability to use repetitive wrist hand and finger movements to type regularly
• Regular attendance is a necessary and essential function

Equal Opportunity Employer

Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal state and local laws and provides equal employment opportunities and access to educational programs without regard to race color religion gender age sexual orientation gender identity national origin veteran status disability or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.