Associate Field Service Representative. N. Minneapolis and Northern Surrounding Area

Work Flexibility: Field-based for Northern Minnesota starting in northern Minneapolis.

Shift: Monday - Friday 8:00 AM - 5:00 PM flexible

What You Will Do:

As the Associate Field Service Representative you will perform independent and/or supervised on-site installations preventive maintenance and repairs of equipment. You will be responsible for maintaining customer satisfaction and providing both phone and on-site customer support. Also verifying and approving the operational quality of Stryker systems and equipment.

• Repair maintain and operate Stryker robotic systems and instrumentation.
• Serve as company liaison with external customers on administrative and technical matters; ensure customer satisfaction therefore facilitating renewals of existing SAs.
• Partner with Account Executives and MPS team members to actively identify potential sales leads.
• Manage and control field inventory tools test equipment technical documentation and other assigned equipment.
• Independently and proactively schedule and perform required preventive maintenance visits and engineering updates (ECNs).
• Travel and assist in other Field Service territories.
• Prepare and submit applicable field service documentation in a complete accurate and timely manner.
• Instruct and train customers on technical operation and maintenance of equipment software and hardware upgrades/updates installation and maintenance of equipment at conventions road shows and cadaver labs or seminars.

What You Need:

Required:

• High school diploma or equivalent
• 3 years of relevant experience
• Valid Drivers license with good driving record
• Ability to lift push pull and carry up to 50 lbs
• Ability to work flexible hours as needed to support the business needs including weekend and evening call as needed

Preferred:

• Associate or bachelors degree preferably in Engineering
• Previous experience as a technical field service professional or in mechanical capacity.

United States of America Pay Ranges:

• USN: $28.01 - $38.75 USD Hourly
• US5: $29.42 - $40.69 USD Hourly
• US10: $30.82 - $42.63 USD Hourly
• US15: $32.22 - $44.57 USD Hourly
• US20: $33.62 - $46.50 USD Hourly
• US30: $36.42 - $50.38 USD Hourly