Associate Director-Call Center New Hire

Overall Purpose: The purpose of this supervisory role is to oversee and support new call center hires through onboarding training and nesting progression ensuring proficiency productivity and seamless transition to production while managing engagement expectations and career development.

Key Responsibilities: Typical tasks may include but are not limited to the following:

• Onboarding and Training: The role focuses on guiding new hires through onboarding processes ensuring they complete necessary tasks and gain proficiency in systems processes and knowledge. Act as the liaison for Talent Acquisition Interviewing Team Learning & Development. Coordinate training and nesting logistics for each incoming class.
• Employee Development: The supervisor is responsible for managing expectations attendance engagement and skill transfers fostering career growth and development for direct reports.
• Performance and Productivity: The role aims to enhance results productivity and reduce attrition by supporting new hires during their ramp-up period.
• Supervisory Responsibilities: The position involves direct oversight of a team of employees addressing behavioral and attendance issues and ensuring successful transitions to production.

Job Contribution: Oversees operational aspects of the department focusing on the day-to-day management of related initiatives. This role is primarily concerned with the implementation and execution of strategies developed by higher management. Typically leads entry-level and career-level staff within the organization. Responsible for influencing decisions regarding the hiring firing disciplinary action promotional activity and pay decisions for subordinates.

Supervisor: Yes

Education/Experience: Bachelors degree (BS/BA) desired. 5 years of related experience.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

Time Type:

Location:

Salary Range:

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring promotion and other employment decisions remain merit-based and free from discrimination on the basis of race color religion religious creed national origin ancestry age sex sexual orientation gender gender identity gender expression physical disability mental disability pregnancy medical condition genetic information marital status citizenship status military status veteran status or any other characteristic protected by federal state or local addition AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.