Associate Director

You want more out of a career. A place to share your ideas freely even if theyre daring or different. Where the true you can learn grow and thrive. At Verizon we power and empower how people live work and play by connecting them to what brings them joy. We do what we love driving innovation creativity and impact in the world. Our V Team is a community of people who anticipate lead and believe that listening is where learning crisis and in celebration we come together lifting our communities and building trust in how we show up everywhere & always. Want in Join the #VTeamLife.

DUTIES: Lead and manage software quality assurance and develop and implement QA strategies processes and methodologies (15%). Lead and mentor QA engineers in test planning execution and reporting (10%). Define and track KPIs to measure and improve software quality; collaborate with development and product teams to ensure timely release of high-quality products (10%). Manage and oversee the customer support team develop and implement customer service strategies to enhance customer satisfaction and retention (10%). Analyze customer feedback and identify areas for improvement in products and services (5%). Oversee the management and maintenance of lab facilities; manage the procurement installation and maintenance of hardware and software infrastructure (10%). Implement and maintain security protocols to protect company data and systems; support on-prem and cloud implementation for support of cutting-edge Telecom and AI/ML projects (10%). Negotiate contracts and manage vendor relationships; develop and manage budgets for QA customer support lab and infrastructure operations (10%). Responsible for team management including delegating tasks setting expectations monitoring team performance and providing feedback; track team progress on projects coach and develop team members; address performance issues provide feedback to create performance improvement plans (10%). Resolve conflicts within the team advocate for the teams needs; participate in meetings with upper management or other departments; and act as a liaison between the team and the rest of the organization customers and stakeholders (10%).

REQUIREMENTS: Bachelors or foreign equivalent degree in Computer Science Applied Computer Science Computer Engineering or a related field and 6 years of progressive post-baccalaureate experience in the job offered or as software/systems engineer QA/testing manager technical lead or in a related/similar position. Experience therein to include 4 years in quality assurance including automation scripting browser-based testing & automation mobile automation DevOps & CI/CD pipelines using Python Java JavaScript C# Selenium Cypress Appium Expresso XCTest Perfecto Experitest Robot Test NG Junit Gitlab Jira Confluence and Jenkins; ISO 17025 process for accreditation of electrical labs architecting tools and solutions based on 3GPP/3GPP2 standards using SIM toolkits UICC technology framework Java J2EE & .NET technologies; and lab & infrastructure management using HP Dell & Supermicro server architecture Linux & Windows server operating systems virtualization platform SAN/NAS & NFS storage orchestration platform Web & App servers deployment configuring and managing multi-vendor routers switches firewalls & VPN appliances database administration & configuration using SQL Server Oracle MongoDB & MySQL. Experience therein to also include 2 years with vendor and budget management. Requires domestic travel approximately 20% annually. Hybrid role ability to work from home.

RATE OF PAY: $185813 to $242000 per year.

Must Reference: Job code SHANTA-W.

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status disability or other legally protected characteristics.