Associate Account Manager
Job Location:
Baltimore, MD - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
At Alertus protecting people from harm is our mission and our passion. As the leader in mass notification we are committed to providing customizable scalable and cost-effective solutions as we know even a few seconds of warning can help save lives during an emergency.
Our employees are integral to the companys success and impact countless peoples lives safety and well-being. We aim for a positive collaborative environment that allows employees to work across departments easily and effectively.
The Associate Account Managers are responsible for working directly with our customers to ensure full continuous satisfaction with our solutions and services are met. The Associate Account Managers ultimate goals are to drive customer engagement and readiness of our solutions in times of crisis. Their engagement activities are responsible for building strong customer relationships that promote customer retention as well as ensuring customers are aware of opportunities to better complete their unified notification solutions with simple easy-to-deploy automated crisis response tools they may not yet have.
The ideal candidate will possess strong communication and organizational skills. They will need a strong technical understanding of our products current capabilities and the drive to find out more about our customers needs to ensure that our solutions are meeting their expectations to the fullest.
- Establishes manages and nurtures Alertus customer relationships and experiences in our different client verticals to ensure customer satisfaction
- Proactively reaches out to develop customer relationships to ensure we have active points of contact for continuitytraining and testing so that the customer is always prepared to activate their solution if necessary
- Travels to customer sites to put a human experience behind every call and email.
- Manages and/or supports the renewal process across the assigned top corporate accounts in achieving growth in their annual recurring revenue
- Educates clients on new features assists them with extending their utilization refreshes their training and trains new staff obtains their feedback regarding new features/capabilities and overall satisfaction through customer surveys interviews and focus groups
- Acts as a liaison between internal teams to ensure customer needs are being met; coordinating amongst implementation technical support sales marketing finance and product development teams
- Acts as a liaison between our customers and our internal technical teams to capture and deliver product requests for desired features and spearheads projects for developing new features and the release and training of these features to our clients
- Cultivates and closes new business opportunities through product offering expansions site expansions and referrals.
- Will engage the Marketing team and develop a tailored marketing strategy to assist with converting former and prospect clients to active clients
- Attention to detail and development of documented diagrams to winback prospective clients
- Following a plan to completion
- Strong interpersonal skills including written and oral communication skills
- Self-motivated and able to work under minimal direction
- Ability to drive projects to completion in challenging circumstances
- Ability to facilitate discussion identify and implement alternatives or different
- Experience using Customer Relationship Management (CRM) tools such as SalesForce
- Ability to collaborate with other departments
- Experience creating client targeted collateral and presentations
- Experience developing and providing client training programs
- Ability to travel at least 50% of the time
- Bachelors degree preferred or equivalent work experience
- 0-2 years work experience in a fast paced sales driven company; preferably in a software or hardware market
- Background of customer facing roles
- Paid Time Off
- Paid Holidays
- 401(k) Retirement Plan
- Medical Dental and Vision Plans
- Short-term Disability Accident Hospital and Cancer Insurance
- Live Near Your Work HomeBuying Incentive
- Employee Referral Bonuses
Required Experience:
IC
About Company
Alertus Mass Notification helps you keep people safe, informed, and protected during a critical incident. Alertus IP-based alerting solutions deliver immediate and effective emergency mass notification directly to wherever people are—onsite or mobile.
