Assistant Service Manager (ASM)
Job Location:
Job Location:
Morehead, NC - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
14 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
At Lookout Ford we pride ourselves in delivering a truly outstanding experience to our customers at all levels and across all departments. Our employees work hard to ensure our customers are dealt with honestly in a straightforward manner professionally and courteously. We know how to value our human capital and give every employee the opportunity to grow.
Benefits
- Health Dental and Vision Insurance
- 401(k)
- Top pay for motivated individuals
- Paid Training
- Paid Holidays
- Life Insurance
- Fantastic work culture and environment
- 5-day work week-Closed On Sundays
Responsibilities
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt courteous and effective service.
- Take ownership of the customers experienceby carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Act as the service liaison between the customer and the service department
- Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians time is consistently sold to service customers.
- Answer technical questions about vehicle problems warranties services and repairs.
- Maintain Customer Satisfaction Scoresat or above company standards.
- Set schedules and assigns tasks to service department employees.
- Reinforces company policies and adheres to company standards.
- Maintain good working relationship with factory(s) and foster positive employee relations.
Qualifications
- Previous customer service or sales experience preferred
- Organized and friendly personality
- Time management skills
- Fantastic communication skills with your customers
- Professional well-groomed personal appearance
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid drivers license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Manager
About Company
Responsibilities: Assist with exterior grounds keeping General janitorial duties Cleaning and restocking of breakrooms and offices Operate floor cleaning mach...
