Assistant Mitigation Manager
Paul Davis Restoration of Downtown Boston
Reports To
Director of Mitigation
About This Role
As an Assistant Mitigation Manager you will be a key bridge between leadership and our field teams. You will support all aspects of our mitigation operationsfrom coordinating crew logistics and customer communication to documenting scope and building your skills toward a Mitigation Manager role. This position offers hands-on experience with both field operations and the administrative systems that make PDR run smoothly.
Your Path Forward
This is a deliberate stepping stone to the Mitigation Manager role. You will be trained extensively in all areas of mitigation managementscoping estimating crew supervision customer relations and quality control. By mastering the systems documentation and field operations in this role you will be positioned to lead a team within 1224 months.
What Youll Do
Support job scheduling crew coordination and daily logistics for mitigation projects (tarping board-up water extraction mold remediation environmental services carpet cleaning).
Document mitigation scope findings and project details in RMS Symbility and other company systems with accuracy and attention to detail.
Assist with initial and re-inspections photograph job sites and prepare written reports for customers and insurance adjusters.
Support the Mitigation Manager in customer communication issue resolution and follow-up.
Track equipment inventory ensure trucks are properly stocked and maintain organized job files.
Work nights and weekends as needed to support field operations and emergency response.
Learn all aspects of mitigation management through on-the-job training and formal PDR University programs.
Why We Need You
Disaster restoration moves fast. Our customers are stressed adjusters are waiting for our findings and our field teams need clear direction. You will bring strong written and computer skills detail orientation and a genuine desire to help. Your documentation and organizational abilities will enable our Mitigation Manager to focus on team leadership and customer relationships while ensuring every project is handled professionally and profitably.
What Were Looking For
Strong written communication: You write clearly and concisely. You can document findings draft emails and prepare reports that customers and adjusters trust.
Computer proficiency: You are comfortable learning new software (RMS Symbility Xactimate Adobe). You work efficiently with spreadsheets email and company systems.
Detail-oriented: You catch errors before they cause problems. You care about accuracy in documentation measurements and timelines.
Dedication to customer service: You understand that people are dealing with trauma. You communicate with empathy and urgency.
Ability to work independently and as part of a team: You take initiative but also ask questions and collaborate.
Fluent in English with a valid drivers license and clean driving record.
Commitment to continuous learning: You want to grow into a leadership role and are willing to invest time in training and certifications.
Our Culture & Values
At Paul Davis we are guided by four core values:
Deliver what you promise. Build trust through your reliability.
Respect the individual. Treat every personteam member customer adjusterwith dignity.
Have pride in what you do. Excellence is not an accident; its a choice.
Practice continuous improvement. Every day youre learning and getting better.
Compensation & Benefits
Annual Salary $70000 $80000
Performance Bonus Eligible based on company performance and key metrics
Health Dental & Vision Comprehensive coverage
Paid Training Certifications skills development PDR University
Flexible Schedule Work-life balance flexibility for personal needs
Leadership Development Structured path to Mitigation Manager role
Referral Program Bonus for referring qualified candidates
Ready
If you have strong writing and computer skills care about accuracy and want to build a career in disaster restoration wed love to hear from you. Join a team that puts people first and delivers excellence when it matters most.
Paul Davis Restoration of Downtown Boston 385 Concord Ave Suite 3 Belmont MA 02478
We support and hire Veterans. Paul Davis is an Equal Opportunity Employer.
Since 1966 Paul Davis has been an industry leader in the areas of property damage mitigation reconstruction and remodeling. With more than 370 offices in our franchise network the company serves residential institutional and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time establishing a reputation for performance integrity and responsibility among customers and carriers alike. Whether property damage is caused by water fire smoke storms or other disasters we deliver on our promise to deliver excellence expertise and a customer experience that is second to none. At Paul Davis our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
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