Assistant Manager , Safety & Operations
Job Location:
Job Location:
San Francisco, CA - USA
Yearly Salary:
$ 60000 - 70000
Yearly Salary:
Posted on:
2 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
About Glide
GLIDE is a nationally recognized center for social justice dedicated to fighting systemic injustices creating pathways out of poverty and crisis and transforming lives. Through its integrated comprehensive services advocacy initiatives and inclusive community GLIDE empowers individuals families and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of societys most pressing issues including poverty housing and homelessness and racial and social justice. GLIDEs mission is to create a radically inclusive just and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.
Position Summary:
TheCommunity Safety& OperationsAssistantManageroversees thedaily management and administration ofGLIDEscommunitysafetyoperations.ThispositionsupportstheCommunity Safety andOperationsManagertoensure GLIDEsmission valuesoperations plan and contract complianceare met.The Assistant Managersupervisescoaches mentors and leadsthe SafetyTeam tocarry out the departments daily operations oversee thesecurity ofGLIDEsassetsandfacilitateclientaccess to services.Inthisroleyou willenforcepolicies and procedures for the departmentand make recommendations for improving them.Responsibilities for this role willsometimesrequireeveningand/or weekendduties.
Essential Duties and Responsibilities
- Support theCommunity Safety and Operations Managerby enforcing GLIDEs operations and emergency responseplans. Ensure that all Safety Monitor roles in the operations plan are fulfilledas specified to ensurebuildingsafety inside and out as well as building perimeter safety (1-2 blocksin each direction).Spendapproximately85-90% of your time providing direct hands-onsecurityreception navigation and management (this is a front-lineassistantmanager position; incumbent must be able to fill in for staff whennecessary).
- Supervisean operational shift(AM PM Overnight);optimizestaff schedulingto meet seven-day operational needs.Provide written feedback eachweek bytracking KPIs for shift fulfillment lost time and building checks. Provide each staff member with weekly feedback.Collaborate on hiring and staffingdecisions anddesign onboarding and training schedules for new team members.
- Safeguard GLIDEassets including mail packages and donations as they enter the building; ensure adherence to all and document mail/package/donationdeliverypickupdispositiondaily.
- Model a strong work ethic operational integrity excellent attendance professional and respectful language and a client-centric approach while providing ongoing coaching and professional guidance to the Safety Team. Create a high-performance team that exemplifies inclusivity and unconditional love; propel GLIDEs mission and values.
- Lead conflict and crisis resolution efforts modelling effective use of de-escalation and trauma-informed practices.
- Collect and analyze safety monitor round reports daily to provide insight for continuous improvement within safety and partner departments (for example facilities ambassadors TAY HWC welcome center and meals).
- Maintain weekly-to-bimonthly written feedback and documentation to support GLIDEs progressive discipline and coaching programs. Collaborate with Human Resources to develop and implement policies procedures and practices and training that proactively address staffing workflow and performance challenges.
- Maintain strong partnerships with other GLIDE departments and neighborhood organizations including Free Meals Community Ambassadors Welcome Center Bridges Home and Neighborhood Block Groups.
- Mediate and resolve conflicts involving staff volunteers visitors neighborhood residents and clients in a timely professional and trauma-informed manner. Serve as backup/substitute to manager as a liaison to the Withdrawal From/Return To Care Team including conducting incident investigations maintaining documentation and meeting with clients to review expectations for return to services.
- Document report and analyze incidents to identify root causes and implement preventative measures.
- Identify and address operational gaps to improve departmental performance and ensure effective support for Safety staff and other GLIDE stakeholders.
- Work with the Events Steering Workflow/Committee to plan and execute logistics for all GLIDE events. Partner with the Safety & Surroundings Committee to help co-host monthly gatherings.
- Prepare weekly staff schedules and review timesheets for accuracy completeness and timely submission; escalate concerns regarding attendance punctuality or performance to the Manager.
- Serve as lead during the Managers absence.
- Perform other duties as assigned.
Minimum Qualifications
- Unassailable integrity and commitment to GLIDEs mission of radical inclusivity through unconditional love.
- Strong people manager who can lead a team and workcollaborativelywith staff who have a range of livedexperience.
- 3yearsof directsupervisoryexperience managing the coordination of peopleworkflowsand resources.
- Experience working in and with vulnerable and marginalized communities.
- Must havestrong communication(verbal and written)presentationand conflict resolutionskills;including the ability to deescalate sensitive situations with tact and diplomacy.
- Ability to prioritize coordinate and organize administrative projects and processes.
- Ability to prioritize tasks balance multiple assignments meet deadlines and thrive in a complex environment.
- Proficiencyworkingwith MS Office suite especiallyhaving intermediate skills in Excel. Database experience preferred.
- Basic math skills.
Physical Requirements
- Activities that occurfrequentlyare:standing walkingsittingand handling.
- Ability to work on a computer and see details of objects atcloserange.
- Ability to hear within normal range and communicate effectively (in person telephone or zoom).
- Finger dexterity and the ability to use all standard office equipment.
$60000 - $70000 a year
This is a fulltime (40 hours/week) Non-Exempt level position.
Work Environment
GLIDEs buildings are located in the Tenderloin maintains an open door policy to the community and its clients who frequently enter and leave the building.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
About Company
LOVE IN ACTION FOR SIXTY YEARS This is a place of hope, meaning and purpose. Visit GLIDE in San Francisco and become a part of something bigger – a movement […]
