Assistant House Manager

Viterbo University Fine Arts Center is seeking a part-time Assistant House Manager to support front-of-house operations for Fine Arts Center performances and special events. This position helps ensure a safe welcoming and professional experience for patrons artists volunteers staff and guests across Fine Arts Center venues including the Main Theatre Black Box Recital Hall and as assigned the Weber Center for the Performing Arts.

Responsibilities:

• Assist with house management services for presenting series performances Conservatory productions university lectures academic events recitals and external rental events.
• Serve as House Manager for events in the Main Theatre Black Box Recital Hall and Weber Center for the Performing Arts as assigned.
• Open prepare and close lobby and front-of-house areas before and after events including preparing scanners radios and other necessary event materials.
• Provide leadership and work direction to ushers student staff greeters merchandise sellers and other front-of-house personnel.
• Conduct pre-event usher meetings and ensure staff and volunteers understand event expectations safety rules emergency procedures and patron service protocols.
• Oversee front-of-house operations during performances including lobby coverage event start timing in coordination with production staff intermission support merchandise sales or settlement and building closeout.
• Respond promptly and courteously to patron concerns accessibility needs and customer service issues while upholding university policies and Fine Arts Center expectations.
• Work with Box Office staff to help ensure patrons with accessibility needs are accommodated.
• Support the safety comfort and enjoyment of patrons by remaining visible attentive flexible and professional throughout events.
• Coordinate and execute emergency and evacuation procedures when necessary.
• Make pre-show or intermission announcements when needed.
• Perform other duties as assigned by the Rental and Operations Manager or Director of the Fine Arts Center.

Qualifications:

• High school diploma or equivalent required.
• Two or more years of experience in a face-to-face customer service setting or comparable position required.
• Experience working or volunteering in a performing arts theatre is preferred but not required.
• Ability to work Part-time on call/as needed; schedule may include evenings weekends and holidays

Skills:

• Strong customer service communication and public speaking skills.
• Ability to lead direct and support individuals of all ages with professionalism and confidence.

To Apply: Please complete the online employment application form and upload a letter of interest highlighting your experiences to support your candidacy. CV/resume and three professional references.

Alignment: Viterbo University seeks employees who will embrace the University mission and incorporate our values into their day-to-day work.

Mission: The Viterbo University community prepares students for faithful service and ethical leadership.

Values: In keeping with the tradition of our Franciscan founders we hold the following core values:

• Contemplation reflecting upon the presence of God in our lives and work
• Hospitality welcoming everyone we encounter as an honored guest
• Integrity striving for honesty in everything we say and do
• Service working for the common good in the spirit of humility and joy
• Stewardship practicing responsible use of all resources in our trust

About the University: Viterbo University is a private not-for-profit Catholic Franciscan institutions founded by the Franciscan Sisters of Perpetual Adoration in 1871. Viterbo offers a student-centered liberal arts education with a wide range of undergraduate graduate and professional programs. Located in La Crosse Wisconsin the university is nestled along the scenic Mississippi River and surrounded by the stunning bluffs. The local area combines natural beauty with a vibrant welcoming community offering opportunities for outdoor recreation arts and culture. Together Viterbo and La Crosse provide an exceptional place to live work and make a difference.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship at this time.

The university does not unlawfully discriminate on the basis of sex or engage in sex discrimination in any education program or activity that the university operates. Title IXs mandate not to discriminate on the basis of sex extends to students employees applicants for employment and other persons in all aspects of the universitys programs activities and operations. Inquiries regarding how Title IX applies to the university may be referred to the university Title IX coordinator to the U.S. Department of Education Office of Civil Rights or to both.

Contact information for the Title IX coordinator is available at

Required Experience:

Manager