Assistant General Manager

Position Title: Assistant General ManagerDepartment: Guest ExperienceReports To: General Manager Classification: Exempt (Salaried) Location: 79 Carriage House Lane Philipsburg MT 59858Travel Requirement: Occasional travel is required for brand alignment meetings industry conferences and talent recruitment initiatives POSITION SUMMARY The Ranch at Rock Creek is a 6600-acre Forbes Five-Star guest ranch and member of The Leading Hotels of the World delivering an all-inclusive luxury experience to a small number of guests at a time. The Assistant General Manager is the second-ranking operational leader on property and the accountable executive for the guest journey from first inquiry through role directs five interdependent divisions Prearrival Front Office Transportation Spa and Mercantile and is charged with converting the promise made during prearrival into a flawlessly sequenced stay. The Assistant General Manager owns the Forbes Five-Star standards performance of these departments develops the leaders who run them and serves as the senior manager on duty in the General Managers in this position is measured by standards compliance guest satisfaction and return intent departmental profitability in spa and retail and the strength of the leadership bench developed underneath SCOPE AND RESPONSIBILITIESPrearrival and ReservationsDirect the prearrival team in itinerary design that strategically balances guest intent activity capacity dining spa and transportation and strictly audit the pre-stay communication cadence ensuring accurate capture of dietary needs allergies special occasions and VIP that guest profiles are complete accurate and consistently maintained within the property management system according to documented preference-capture closely with Sales and Marketing on group wedding and buyout handoffs to ensure operational commitments are clearly understood and adequately staffed before contract Office and Guest ServicesSet and actively enforce arrival in-stay and departure service sequences that consistently meet or exceed Forbes Five-Star and Leading Hotels of the World daily room assignments inventory strategy length-of-stay controls and upgrades in direct coordination with Housekeeping and complete accuracy of the night audit cash handling controls and folio integrity while expertly managing in-stay service recovery and rate adjustments within a highly cross-trained guest services team capable of seamlessly covering concierge duties transportation dispatch and activity coordination during peak all guest transportation logistics including airport transfers from Missoula Butte and Bozeman as well as on-property movement and off-property strict compliance with all applicable DOT state and insurance requirements while maintaining flawless driver hiring licensing certification and training the comprehensive vehicle fleet program prioritizing preventive maintenance seasonal and winter readiness strict cleanliness standards and capital replacement highly efficient transfer schedules that protect the luxury arrival and departure experience while rigorously controlling labor and mileage and WellnessDirect daily spa operations through associates actively upholding treatment protocols therapist certification requirements product standards and treatment-room treatment utilization therapist productivity average treatment revenue and retail attachment to successfully meet or exceed departmental the spa standards audit process verifying execution of intake consultation hand-off and post-treatment and implement seasonal wellness and fitness programming that strongly supports the ranch experience and overall all-inclusive value (Retail)Lead the retail buying calendar vendor relationships assortment strategy and logo program development to align with the propertys brand manage open-to-buy profit margins sell-through rates markdown cadences and shrink to consistently deliver retail revenue and gross margin to and enforce visual merchandising and display standards actively refreshing presentations on a defined seasonal highly accurate inventory counts receiving controls and point-of-sale hygiene across the LEADERSHIP AND FINANCIAL DUTIESOwn the end-to-end guest journey ensuring prearrival intelligence is captured transmitted and acted upon by every downstream and maintain objective accountability across all departmental key performance indicators and guest service strategically with the Financial Controller and the General Manager to build annual operating and capital budgets for all assigned monthly departmental results to budget authoring detailed variance commentary and corrective plans for any labor cost of sales or revenue onboard develop and retain department leaders building a documented succession bench for every assigned leadership in the manager-on-duty rotation and confidently lead the property emergency response in the General Managers AND REQUIREMENTSMinimum of three to five years in a divisional leadership role at a Forbes Four- or Five-Star Leading Hotels of the World or equivalent ultra-luxury degree in Hospitality Management Business or a related field or equivalent professional ownership of measurable standards results with evidence of score improvement under the candidates multi-departmental management experience with full profit-and-loss accountability including budget construction and labor proficiency as an administrator within a Human Resources Information System (HRIS) for labor management scheduling and performance communication and leadership skills with the ability to translate complex data into clear operational drivers license and an insurable driving REQUIREMENTS AND WORK ENVIRONMENTAbility to stand and walk for extended periods and to move throughout a 6600-acre property in all weather conditions including to lift and carry up to 40 pounds including guest luggage and retail is performed indoors and outdoors at approximately 5300 feet elevation in a remote setting roughly one hour from the nearest regional includes early mornings evenings weekends and holidays; on-call availability is base salary commensurate with experience and market in the property annual incentive property benefits package including medical dental and vision coverage and retirement plan or housing assistance meals while on duty and property and partner-hotel job description is not an exhaustive list of all functions that the employee may be required to perform and the employee may be required to perform additional functions. The Ranch at Rock Creek reserves the right to revise the job description at any time. Employment with the company is at-will. The employee must be able to perform the essential functions of the position satisfactorily and if requested reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. The Ranch at Rock Creek is an Equal Opportunity Employer.