Assistant Front Office Manager

As Assistant Front Office Manager at the Embassy Suites San Francisco AIrport - Waterfront you are responsible to deliver guest satisfaction profitability control costs and quality standards.

What will I be doing

- Oversees room reservations front office systems supplies inventory scheduling forecasting and department budget to maximize revenue.

- Compiles and prepares financial reports including: rate and availability calendar.

- Interviews trains supervises counsels schedules and evaluates staff.

- Provides leadership and guidance to Front Office staff ensuring consistent quality service is provided.

- Implements develops and coordinates Front Office training programs.

- Assures that all new hires within the Front Office receive the necessary training to provide superior guest service using Company standards.

- Assists with daily Front Office operations and completes any special projects.

- Tracks inputs maintains and audits front office training.

- Manage sell out efficiency.

- Responds to guest comments addresses any issues and finds resolutions.

EOE/AA/Disabled/Veterans

What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Compensation
The pay range for this position is between 70K - 80K/year and is based on applicable experience and location.