AR SME Tech 1 Farmers Branch, TX #998

AR Subject Matter Expert (SME) Lab Technician

Under the general direction of the Home Office AR Lab Manager the general responsibility of this position are to lead the Home Office AR Lab associates to produce quality eyewear that meets all the standards set forth by Eyemart Express (EME). The Home Office AR Subject Matter Expert (SME) Lab Technician will ensure the lab equipment is maintained by EME guidelines and that the lab meets all safety quality customer service and productivity standards set by EME. The Lab SME Tech is expected to train supervise motivate lab associates to ensure that the lab staff is following all EME policies and procedures.

• Handles complex issues and problems refers only the most complex issues to higher-level staff.
• Possesses comprehensive knowledge of subject matter as such a SME Lab Tech might assist the Lead in the plan organize communicate and supervise.
• Active team member and assist with all phases of production in the AR Lab.
• Responsible for the completion of set goals of production runs set for each shift.
• Breakage is to be maintained at the values relative to workflow determined by upper management.
• Productivity is to be maintained at an average jobs per man-hour set forth by upper management.
• Ensure that all employees maintain a level of professionalism as required by the EME handbook and follow the policies and procedures of EME.
• Notify higher level staff of any equipment failures or delays in production immediately.
• Ensure all documentation is completed by AR Lab personnel.
• Ensure that the level of quality and workmanship in the lab is at or above the standard set by EME.
• Technical expert in the efficient production of quality eyeglasses and as such should be able to operate and maintain all home office AR lab equipment.
• Daily weekly and monthly equipment maintenance and cleaning is completed and documented as well as do minor repairs.
• Equipment supplies and materials not needed for production should be kept out of the production area.
• Daily basic housekeeping duties to include but are not limited to vacuuming dusting sweeping mopping wiping down surfaces and anything to maintain a quality medical environment
• Keep job flow to meet customer service expectations. All jobs are expected to be completed and returned to the stores in time to meet the promised time as set by the stores with their patients. To accomplish this goal the Home Office Lab Managers must effectively use the Fulfillment Dashboard and the Home Office Lab LMS to prioritize the job flow make changes as necessary to accommodate patient needs and communicate with the stores frequently.

Education and Experience Requirements:

• High School Diploma or GED
• Experience working in a lab or technical setting
• Experience working in the optical industry is preferred

Skills and Abilities:

• Ability to demonstrate hands-on leadership and effective communication.
• Ability to perform under minimal supervision.
• Ability to demonstrate and maintain job flow and production to meet customer service expectations.
• Ability to stand for prolonged periods of time (up to 8 hours per day per scheduled shift)
• Ability to occasionally stoop bend kneel crouch reach and twist
• Ability to lift carry push and/or pull up to approximately 45 lbs on rare occasions aid in moving heavy lab equipment
• Must possess excellent hand-eye coordination and fine motor skills
• Ability to operate basic office equipment
• Ability to communicate clearly and concisely both orally and in writing
• Ability to multi-task
• Ability to identify and solve problems and facilitate problem solving
• Attention to detail
• Time management skills - ability to prioritize and work quickly and efficiently when there are multiple customers to assist
• Ability to deal with stressful situations such as dissatisfied customers
• Ability to establish and maintain effective working relationships with fellow employees

Working Environment:

• Work is performed primarily in an optical laboratory setting
• Environment often fast-paced deadline oriented
• Confined space with one or more employees at any given time
• Exposure to dusts fumes glass and/or plastic lens particulates standard chemicals found in optical lab (some of which may be caustic) metal alloy (solid and melted) moderately high levels of noise fluorescent lighting cleaning agents and electrical energy
• Will be working primarily with small manual tools (screwdriver pliers etc.) lenses and automated laboratory equipment

For roles that are remote (i.e. Work From Home (WFH)) or hybrid (i.e. partial onsite at a VSP location and WFH) must demonstrate a high level of engagement in virtual environments including maintaining camera presence during meetings to support effective communication and team alignment.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age gender race color religion sex national origin gender identity sexual orientation disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Required Experience:

IC