Appointment Coordinator Jr. Service Advisor

Northfield


Job Location:

Northfield, OH - USA

Monthly Salary: Not Disclosed
Posted on: 30+ days ago
Vacancies: 1 Vacancy

Job Summary

Fields Volvo of Northfield is seeking high integrity positive minded energetic team members to join our dynamic dealership environment! Please join us in our efforts to provide premium customer service experience and create life-long relationships with our customers and fellow team members.

As a family owned and operated business our culture is defined by our shared beliefs in the importance of safety integrity courtesy presentation and efficiency. We strive to ensure a supportive and collaborative environment where team members are encouraged to grow and elevate their careers through promotion within the organization. the Face of Fields:Greet customers with professionalism and warmth.

  • Manage the Flow:Schedule and confirm service appointments via phone and in person create and administer Repair Orders on occasion.
  • Support the Team:Handle invoicing payments and loaner car administration
  • Ensure Excellence:Follow up with guests to ensure a 5-star experience and handle inquiries with poise.
    • Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
    • Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled
    • Ensures that the daily inventory of technicians time is consistently sold to service customers.
    • Distribute work between technicians efficiently

    Qualifications

    • Proficiency in Microsoft Office.
    • The ability to multitask like a pro.
    • Organized and friendly personality
    • Demonstrated ability to manage others
    • Time management skills
    • Fantastic communication skills with your customers
    • Professional well-groomed personal appearance.
    • Acceptable motor vehicle driving record according to dealership guidelines
    • Willing to submit to a pre-employment background check

    What We Offer

    Medical Dental Vision Short- and Long-Term Disability Paid Basic Life Insurance 401(k) Personal Time Off Paid Training Employee vehicle purchase plans Health and wellness Saturday Lunches Discounts on products and services; Sundays off.

    Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: while performing the duties of the job the employee is regularly required to stand; walk; use hands to finger and reach with hands and arms; climb or balance; and talk or hear; frequently is required to stoop kneel crouch or crawl; occasionally required to sit; must regularly lift and/or move up to 40 pounds; specific vision abilities required by this job include close vision and depth perception.


    Required Experience:

    Junior IC

    Fields Volvo of Northfield is seeking high integrity positive minded energetic team members to join our dynamic dealership environment! Please join us in our efforts to provide premium customer service experience and create life-long relationships with our customers and fellow team members.As a fami...

    About Company

    Service Greeter & Porter | Fields Volvo Cars Northfield Join a team where luxury meets legacy. Fields Volvo Northfield is looking for a proactive, high-ener...

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