Application Development and Support Specialist

JOB DESCRIPTION Product Specialist Manufacturing ERP POSITION SUMMARY

The Manufacturing ERP Product Specialist is responsible for driving business value and operational excellence by evolving ERP capabilities through targeted enhancements process improvements and strategic initiatives. The role operates at the intersection of business process expertise ERP product ownership and global standardization enabling continuous improvement and alignment with the organizations target operating model.

The Product Specialist works closely with Product Owners business stakeholders support teams and technical delivery teams to ensure ERP solutions are scalable standardized and aligned with regional and global business objectives.

The role supports the following Manufacturing ERP functional areas:

Production Planning
Bills of Materials (BOMs)
Routings
Material Requirements Planning (MRP)
Work Orders / Work in Progress (WIP)
Warehouse Management

KEY RESPONSIBILITIES

ERP Product Evolution and Enhancement Delivery

Design evaluate and deliver ERP enhancements that improve business processes operational efficiency and system capabilities.
Translate business requirements into scalable sustainable and standardized ERP solutions.
Ensure enhancements align with global ERP strategy architecture principles and product roadmaps.
Partner with Product Owners to define priorities assess business value and support roadmap execution.

Global Template Alignment and Process Standardization

Drive convergence of regional ERP processes toward a common global template.
Analyze local process variations configurations and customizations to identify opportunities for standardization.
Reduce unnecessary custom solutions by promoting globally supported ERP capabilities.
Identify and eliminate duplicate fragmented or inefficient processes and solutions.
Support adoption of the target operating model through harmonized ERP processes.

Operational Support and Continuous Improvement

Provide expert-level functional support for complex non-standard or recurring ERP issues.
Support escalation management for critical incidents and ensure effective resolution.
Perform root cause analysis on recurring issues and convert findings into improvement opportunities and enhancement backlog items.
Collaborate with support teams to improve application stability reliability and user experience.

Knowledge Management and Enablement

Develop and maintain functional documentation process guidelines and solution playbooks.
Transfer knowledge to Second-Level Support teams to improve operational effectiveness and reduce dependency on specialist support.
Promote consistent ERP usage through training guidance and knowledge-sharing activities.

KEY PERFORMANCE INDICATORS (KPIs)

Application Stability

Maintain and improve ERP system reliability performance and availability.
Reduce recurring incidents through proactive problem management and continuous improvement initiatives.

Enhancement and Project Delivery

Deliver enhancements and improvement initiatives within agreed scope timelines and budget.
Ensure solutions meet business requirements while maintaining alignment with global ERP standards.

Strategic Value Contribution

Maximize contribution toward strategic enhancement standardization and ERP convergence initiatives.
Reduce regional deviations and unnecessary customizations.
Increase adoption of global ERP capabilities and standardized processes.

KEY INTERACTIONS

Product Owner

Receives ERP product strategy architectural guidelines and priority direction.
Provides functional designs regional process impacts and ERP configuration considerations.

Second-Level Support

Supports critical issue escalation and operational feedback.
Provides specialist expertise resolution guidance and knowledge transfer.

Tech Factory / Delivery Teams

Aligns delivery priorities across Run Enhance and Converge activities.

Business Stakeholders

Collaborates on business requirements process improvements solution validation and adoption.

GOVERNANCE TOUCHPOINTS

Weekly Enhancement and Demand Review

Prioritize enhancements review progress and validate alignment with business priorities.

Bi-Weekly Second-Level Enablement and Escalation Review

Review escalations identify knowledge gaps and define actions to improve support effectiveness.

Monthly Product Governance and Roadmap Alignment

Align regional initiatives with global ERP strategy and evaluate value delivery.

MINIMUM QUALIFICATIONS

Experience

5 years of experience working with ERP systems through implementation support enhancement delivery or product management roles.
Demonstrated experience delivering ERP improvements and process standardization across multiple business units or regions.
Proven ability to translate business requirements into scalable and sustainable ERP solutions.
Experience supporting global ERP transformation template deployment or process harmonization initiatives.

Technical Expertise

Strong functional knowledge and configuration experience with Oracle E-Business Suite Manufacturing modules.
Experience supporting Manufacturing ERP processes including Planning BOM Management Routings MRP Work Orders/WIP and Warehouse Management.
Proficiency with ServiceNow for incident management workflows and knowledge base management.
Experience using SharePoint or similar collaboration platforms for documentation and knowledge sharing.
Understanding of ERP convergence methodologies global template governance and standardization practices.

Professional Competencies

Strong analytical and problem-solving skills with the ability to identify root causes and drive sustainable solutions.
Excellent communication skills with the ability to engage business stakeholders and technical teams.
Consultative mindset with the ability to provide structured expert-level guidance.
Ability to balance regional business requirements with global standardization objectives.
Strong project management skills with the ability to manage multiple enhancement initiatives simultaneously.
Ability to mentor coach and transfer knowledge to support teams and business users.

The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES:.

OUR STRATEGIC PRIORITIES

• High-Performance Culture
• CustomerFocus
• Operational Excellence
• Innovation
• Financial Strength

VERTIVBEHAVIORS

• Ownit
• Actwith urgency
• Foster acustomer-first mindset
• Thinkbigandexecute
• Lead byexample
• Drivecontinuous improvement
• Learn andseek out development
• Promote transparent & open communication

About Vertiv

Vertiv(NYSE: VRT)brings together hardware software analytics and ongoing services to enable itscustomers vital applicationstoruncontinuouslyperform optimally and grow with their business needs. Vertiv solves the most important challenges facing todays data centers communicationnetworksand commercial and industrial facilities with a portfolio ofpower cooling and IT infrastructure solutions and services thatextendfrom the cloud to the edge of the network. Headquartered inWesterville Ohio USA Vertiv employs around34000 peopleand does business in more than 130 countries. Visit to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E F-1 H-1 H-2 L B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring terms of employment mobility training compensation and occupational health without discrimination as to age race color religion creed sex pregnancy status (including childbirth breastfeeding or related medical conditions) marital status sexual orientation gender identity / expression (including transgender status or sexual stereotypes) genetic information citizenship status national origin protected veteran status political affiliation or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by sending an email

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