Anne Arundel County PCLaptop Imaging & Deployment Technician (803784)

Title: Anne Arundel County - PC/Laptop Imaging & Deployment Technician (803784)

Client: Sourcewell Anne Arundel County

Dept : Anne Arundel County

Job ID: 803784

Duration: 06/08/2026 to12/04/2026

Location: 1 Harry Truman Parkway Annapolis MD 21401-Fully Onsite Position

Interview Type: In Person Only

Bill rate: $46.01

Pay rate: $30

Position:1

Slots: 2

Closing: 06/05/2026

CAI Contact: Amy MacDonald

Summary:

The PC/Laptop Imaging & Deployment Technician will support a 6-month hardware refresh initiative for Anne Arundel County

Job Description:

IMPORTANT NOTES - Read Fully:
1 - This is a fully onsite position based in Annapolis MD. Please submit local candidates willing to work fully onsite. Candidates will be required to attend an in-person interview if selected to interview.
2 - The technician will travel to various Anne Arundel County office locations as needed to perform deployments; a county vehicle will be provided for this travel. Candidates must provide proof of a valid drivers license and clean driving record to be able to start in this role (required for county vehicle operation).
3 - The position is expected to last approximately 6 months aligned with the countys hardware refresh project timeline. Candidates must be comfortable with this project duration.
4 - Candidates must be able to physically lift and move equipment weighing up to 50-pounds

JOB DESCRIPTION:
Anne Arundel County is seeking a skilled and dependable PC/Laptop Imaging & Deployment Technician to support a 6-month hardware refresh initiative for Anne Arundel this role the selected candidate will be based out of the County office in Annapolis MD and will be responsible for imaging and deploying new Dell laptops and desktop PCs to county employees there as well as across multiple Anne Arundel County office locations. The ideal candidate is hands-on organized and comfortable working directly with end users in a professional government environment.

Key Responsibilities:

Image Dell laptops and desktop PCs using standard county-approved deployment tools and processes

Deploy newly imaged equipment to employees at Anne Arundel County office locations

Transport equipment (laptops desktops all-in-one workstations) safely between county facilities using a provided county vehicle

Unhook document and retire existing/old hardware units during the refresh process

Set up and configure new PCs and laptops for end users ensuring a smooth transition from old to new equipment

Install approved software packages on deployed devices as part of the standard build or as directed

Assist end users with familiarization of new equipment and address questions or concerns at the point of deployment

Troubleshoot and resolve hardware software and connectivity issues identified on newly deployed equipment

Maintain accurate records of deployed retired and in-progress equipment throughout the project lifecycle

Coordinate with project leads and IT staff to prioritize and schedule deployments across county locations

Adhere to county IT policies security protocols and professional standards at all times

Required Qualifications & Skills:

Technical Skills

Prior experience supporting hardware refresh or large-scale PC deployment projects.

Hands-on experience with PC/laptop imaging using tools such as Microsoft Deployment Toolkit (MDT) SCCM/MECM or similar imaging solutions

Proficiency in deploying and configuring Dell laptops and desktop/all-in-one hardware

Working knowledge of Windows 10/11 operating system installation configuration and troubleshooting

Ability to install and configure software packages and applications in a Windows environment

Familiarity with basic network connectivity setup (domain joining VPN network drives printers)

Experience with hardware swap procedures: disconnecting peripherals replacing units and reconnecting in an office setting

General hardware troubleshooting skills (boot issues peripheral connectivity driver problems etc.)

Professional & Soft Skills

Strong customer service orientation and ability to communicate technical concepts clearly to non-technical end users

Ability to work independently and manage time effectively across multiple deployment sites

Detail-oriented with strong documentation habits for asset tracking and project recordkeeping

Physical ability to lift and transport equipment (up to 50 lbs.) and work in varied office environments

Valid drivers license and clean driving record (required for county vehicle operation)

Professional demeanor appropriate for a government/public sector environment

Desired Qualifications:

CompTIA A certification or equivalent technical certification

Experience working in a government public sector or enterprise IT environment

Familiarity with Active Directory for user account and machine management

Experience with asset management or ITSM ticketing systems (e.g. ServiceNow Jira Remedy)

Knowledge of BitLocker or other disk encryption solutions used in enterprise deployments

Experience with Dell-specific tools such as Dell Command Deploy or Dell BIOS configuration utilities

Familiarity with Microsoft 365 / Office suite setup and activation in enterprise environments