Anatomic Pathology Support Representative, Weekdays, Winston Campus

7:00am-4:00 pm- 1 hour lunch

Pay Range:

Position Highlights

• Full-Time Days 40 hours/week
• 1st shift 7:00-4:00 with 1-hour lunch
• Winston Salem

Education/Experience/Certifications to Qualify

• High School Graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED).

• Typically requires 2 years of experience in customer service or laboratory environment.

How Youll Impact Patient Care

Your responsibilities may include but are not limited to:

• Partner with other departments and team members to resolve problems and respond to inquiries pertaining to referral lab testing add-ons consults and additional requests.

• Provide oversite of complex laboratory orders for the department.

• Acts as a liaison for customer concerns. Resolves customer service issues appropriately and promptly. Works closely with support staff and care providers.

• Maintains a working knowledge of all laboratory operations and databases of ACL including CoPath and Epic Beaker.

• Package and ship material in accordance with site local State and Federal requirements.

• Acts as a resource for providing general direction and technical assistance to billing and other laboratory staff.

• Monitor inventory and order supplies as needed.

• Participate in group meetings as needed for educational purposes and partners with leadership for process improvements.

• Review reports and assist pathologists as needed.

• Maintain department resources and completes all regulatory requirements for laboratory accreditation.

• Coordinates and follows through on inbound telephone calls for the laboratory.

KNOWLEDGE SKILLS AND ABILITIES REQUIRED

• Intermediate computer skills using word processing applications mail fax and email.

• Must be able to multi-task many projects simultaneously.

• Demonstrates a willingness to work a flexible schedule that may include alternate site assignment.

• Ability to work independently or as part of a team while performing at a high level of productivity.

• Maintains patient confidentiality in and out of the workplace.

• Excellent interpersonal and communication skills. Ability to effectively communicate with various physicians co-workers leadership and other health care providers.

• Ability to handle and help resolve all escalated issues and effectively deal with the difficult customers and challenging situations.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

• Operates all equipment necessary to perform the job including computers printers faxes and telephones.

• Must be able to sit 95% of the workday.

• Must be willing to handle potentially hazardous and/or infectious material.

• Ability to use the telephone effectively with a clear speaking voice and a courteous manner.

• Must be able to handle stressful situations in a calm and professional manner.

• Generally exposed to a normal office environment.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive list of activities duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our CommitmenttoYou:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs competitive compensation generous retirement offerings programs that invest in your career development and so much more so you can live fully at and away from work including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications skills relevant experience and/or training

• Premium pay such as shift on call and more based on a teammates job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical dental vision life andShort- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g. full-time part-time per diem temporary etc.); please ask a Recruiter for more information during an interview.