Analyst, Conn Ops II

This position acts as the coordinator(Project Manager)for the implementation and service of the lifecycleforQuest Diagnostics connectivity products.

• Coordinates interaction between Sales Client Vendors and Quest Diagnostics Client Systems Team. Service requests may involve installation training upgraderelocationor removal of the connectivity products.
• Leads the timely installation and service of Quest Diagnostics connectivity products in Client offices.
• Manages backend configuration in multiple IT applications and LIS set up for client connectivity.
  • Ensuring accurate and complete backend configuration prior to implementation.
• Managesthe timely installation training upgrade relocation or removal of the products Coordination and implementation of:
  • Preparation andperformance of HL7 Data Feeds
  • Phone DSL Cable-modemcommunicationsand Cabling
  • Preparation and performance of ASCII downloads
  • Ensuring patient historical results are available to client where possible
  • Working with Dispatchers and others to schedule installation events.
• Serves as theSingle Point of Contact with Client and Sales for status of installation and service
• Followsup with clients to ensure satisfaction with implementation and training.
• Communicateswith Client Sales Representatives Vendors Hardware Preparation Team Service Coordinators Installers Bridge team members and Help Desk Analysts
• Conductsa phone survey with the client to identify best Care 360/Connectivity product for the Client
  • Ensuring accurate and paperwork for Installers
• Performspost-installation survey to ensure quality.

Required WorkExperience:

Experience in leading teams in successful projects

Preferred Work Experience:

N/A

Physical and Mental Requirements:

• Ability to sit or stand for long periods of time
• Available for travel to client sites including overnight and outside business hours as required

Knowledge:

• Strong commitment to customer satisfaction through teamwork.
• Experience with Web-based applications required
• Experience with Care 360 application desired
• Basic Networking knowledge

Skills:

• Effective verbal and written communications with technical and non-technical individuals Qualifications
• Excellent interpersonal skills
• Excellent administrative type time managementfollow-upand organizational skills
• Experience in troubleshooting technology-related issues
• A combination of Information Technology Customer Service and Project Management skills or equivalent training A certification is desirable
• In-Depth experience in troubleshooting and problem management.

Education

• Associates Degree 2 or 4 year college degree or equivalent experience (Preferred)

Work Requirements

• Travel Required