Airfreight Operations Specialist Rochester, NY

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DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30000 employees work to ensure we transport our customers of shipments by air or sea. DGFs logistics solutions span the entire supply chain from the factory to the shop floor. This also includes special transport-related services.


As an Airfreight Operations Specialist you will be responsible for the movement of our customers air export shipments. You will coordinate and be the main point of contact for our Air Export and Import shipments from initial customer contact to final destination.


Key Responsibilities:

Coordinate and ensure timely bookings with airline on customer behalf

Prepares export and import documentation including entry into computer operations program in accordance to country requirements

Preparation of Certificate of Origin Cargo Manifest NAFTA Certificate AWB ITAR Hazardous Material Perishable and any other documents required by the customer

Compliant filing of AES (automated export system) with US customs

Responsible for timely completion of export and import documents and coordinate with both customer warehouse airlines gateway operations and dispatch for timely movement of cargo

Ongoing communication with customer and overseas offices in regards to shipment movement

Follow-up with airline to keep track of departure information and updates

Responsible for file level profitability

Audit charges for accuracy prior to sending to accounting for payment

Confirm payment responsibility (depending on terms) and audit credit status if needed

Ensure customer profiles are accurate and updated

Additional Qualifications/Responsibilities
Skills / Requirements:

Exceptional customer service skills

Detail oriented and strong follow-up skills

Proficient with Microsoft office (Word Excel Outlook) preferred

Minimum of 2 years of Logistics / Freight forwarding industry experience preferred

Cargo Wise systems knowledge is a plus


Pay Range: $21.32 - $28.43/hr. (Based on Experience)