AI Product Specialist- Resolve- Nexus Black

About Resolve

Resolve is our high-volume implementation product. Where some of our AI products are about getting one hard high-value thing exactly right Resolve is about putting an AI-driven workforce to work across an entire operation doing tasks that are individually modest in value but done at extraordinary scale. That combination of scale and reliability is what our customers are buying and its what this role is built around.

The role

This isnt the generalist Product Specialist role. Its built specifically for Resolve and whilst it absolutely requires strong product thinking and the ability to represent a customers requirements in the product it also encompasses a lot more: more sales more hands-on delivery and full accountability for the gap between what a customer is shown and what they actually get.

Youll work directly alongside sales not just supporting the pitch but engaging prospects yourself understanding their day-in-the-life and building that day into a working Resolve experience they can see themselves in. Youll voice the gaps between what a customer needs and what Resolve does today so Product can make the call on whats worth building. And once a deal closes youre the one who takes it live: configuration access production setup all the way to a successful go-live. What you demonstrated is what you deliver; anything genuinely beyond Resolves reach gets handed to AI engineering as a scoped delta not dumped on them wholesale.

Once a customer is live and succeeding your job there is done. Ongoing account ownership sits with another team and you hand off cleanly and move on to the next challenge.

What youll do

• Engage prospects directly. Do the ride-alongs learn their day-in-the-life and represent it back to them inside Resolve so they see we heard them not just that we sold to them.
• Voice the delta. Where a prospects requirement goes beyond what Resolve does today capture it clearly and bring it to Product to weigh against the opportunity.
• Own delivery end to end. Take a closed deal from demo to production: access configuration and a live customer getting real value with no gap between what was promised and whats delivered.
• Scope the true exceptions. Get the customer 9095% of the way live yourself. Package only the genuine edge cases as a clear well articulated delta for AI engineering specific enough that they dont have to guess what you mean.
• Hand off cleanly. Get the customer live and set up for success then step back and let the account/adoption team take the relationship forward and move on to the next challenge.

Qualifications :

What you bring

• Domain expertise that fits Resolves world: field service owned asset maintenance (utilities offshore manufacturing floor) or facility management. You know the difference between servicing someone elses assets and maintaining your own and you can speak fluently to whichever side youve lived in.
• Real technical fluency short of engineering. You understand what an ERP integration actually needs: the data fields what a request means from a storage and usage standpoint and where functionality gaps show up in the tools customers already use. You dont need to write the code but you can brief an AI engineer (or the config agent) precisely enough that they know exactly what you mean the first time.
• Comfort in the sales motion. You can hold your own with a prospect not just a signed customer building trust on-site in the plant or the field without a jargon-heavy deck.
• A finishers mindset. You can own a delivery intensely for the weeks it takes to get a customer live then hand it off without lingering and move to the next deal.
• A genuine curiosity about how our customers work. Youre willing to go to them step into their world and see the job get done on their floor in their plant or out in the field not just hear about it secondhand.

Additional Information :

Why This Role Matters 

Nexus Black is building AI for the industries that keep the world running: power grids factory floors aircraft hangars the field. This role makes sure that story reaches the right people at the right time and through systems that will scale into the next phase of growth and beyond. 

You wont just operate our marketing infrastructure. Youll design it. The way campaigns get built the way leads get routed the way results get measured - youll have a hand in all of it. And because were building with AI at every layer the ceiling on what one person can do here is genuinely different. 

What Were Offering

• Salary Range: $200000 to $250000 plus bonus potential
• Flexible paid time off including sick and holiday
•  Medical dental & vision insurance
•  401K with Company contribution
•  Flexible spending accounts
•  Life insurance and disability benefits
•  Tuition assistance
•  Community involvement and volunteering events

M/F/Disabled/Vet VEVRAA Federal Contractor.  We are a Drug-Free Workplace. Interested candidates should apply at: qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. VEVRAA Federal Contractor Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. VEVRAA Federal Contractor Equal Opportunity Employer

Remote Work :

Yes

Employment Type :

Full-time