Advocate Contact Center

Its a great feeling to work for a company that does so much good for others around the world!

Education: Preferred: 4-year bachelors or undergraduate degree from an accredited program/university preferably in one of the following areas: social work psychology criminal justice sociology or related field of study.

Required: Highschool diploma or equivalent

Experience: Preferred: Experience working with high-risk/vulnerable populations and crisis interventions. Previous call center experience case management or intake would be ideal.

Supervises: N/A

Summary: The advocate is responsible for responding to incoming calls texts chats emails and online communications from individuals affected by human trafficking service providers and the general public. This role provides crisis intervention safety planning resource referrals law enforcement coordination and accurate reporting in a trauma-informed culturally sensitive manner.

To successfully perform this job the employee may be expected to perform the following with or without reasonable accommodations in accordance with eh Americans with Disabilities Act of 1990:

Essential Functions:
and respond to hotline calls texts chats and online inquiries in a timely and professional manner.
immediate needs and connect individuals to appropriate local state and national resources.
trauma-informed screenings to identify potential human trafficking situations.
crisis intervention emotional support and safety planning.
accurate detailed and confidential documentation of all interactions whileupholding ethical standards.
in weekly face to face or online supervision with the supervisor.
mandated reporting requirements and organizational protocols.
in ongoing training related to human trafficking crisis response and victimservices.
effectively in writing and verbally in English and Spanish if applicable.
Measurable Deliverables:
all federal and state regulatory guidelines and standards that are applicable to this position.
active engagement across multiple communication channels.
in workshops seminars education programs and other activities that promoteprofessional growth and development.
trauma-informed and victim-centered communication.
evenings weekends and holidays as needed or requested by position supervisor.
100% of case notes within the same shift.
mandatory reporting laws and internal protocols.
critical incidents promptly and appropriately.
confidentiality in all areas of the service population and program operations.
Credentials Skills and Abilities:
current certificates required for the position including but not limited to: First AidCPREmergency Behavior Intervention
a pre-employment drug screen and random drug screens and maintain emotional control and professional composure at all times.
proof of work eligibility status upon request.
pre-employment and biennial criminal background checks.
the ability to:
sensitively and competently to the service populations characteristics.
effectively in writing and verbally in English and Spanish if applicable.
in a fast-paced environment and maintain emotional control and professionalcomposure at all times.
computer literacy required to meet the responsibilities of the position.
effectively and without intensive supervision both independently and as a memberof a multidisciplinary team.
a working knowledge of all National Human Trafficking Hotline policies andprocedures.
Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.

If you like to work with people that believe they can make a difference in the world this is the company for you!

EEO Statement

In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g. the Age Discrimination in Employment Act (ADEA) and the Americans with Disabilities Act (ADA) it is our policy to provide equal employment opportunity and treat all employees equally regardless of race religion national origin color sexor any other classification made unlawful or prohibited by federal state and/or local laws such as age citizenship status veteran or military status or disability. This policy applies to all terms and conditions of employment including hiring promotion demotion compensation training working conditions transfer job assignments benefits layoff and termination.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.