Advisory Solution Consultant Partners

Mission

Serve as the primary strategic interface for an assigned Regional Managed partner driving partner growth through pre-sales technical excellence business development solution strategy and AI-first technology adoption aligned to the Major Area.

Scope

One of the 4 Practices worldwide within the GEO. Engaged across partner types (Global Regional Managed of any Major Area including Commercial and Development partners) where their Practice depth is required.

Engagement posture

Pooled. Pulled in on demand through the intake form. Engagements can be proactive (planned partner enablement practice launch joint business planning execution) or reactive (specific request deal-time depth gap on partner side). Predominantly Out-Quarter but can engage on In-Quarter opportunities in specific cases

Key responsibilities

• Lead joint business planning to align partner investments industry focus and go-to-market priorities across all routes to market in-region.
• Advise partners on practice growth specialization strategy and readiness for AI-enabled offerings.
• Influence partner-sourced and partner-influenced pipeline through offer-led strategy and solution differentiation in-region.
• Drive solution strategy helping partners align offerings to high-value industry workflows and customer outcomes.
• Translate platform and AI capabilities into partner-differentiated scalable solutions at the conceptual and architectural level.
• Maintain strong workflow fluency across enterprise domains including CRM IT Security and Business Services.
• Lead and support technical discovery sessions executive briefings and solution demonstrations that accelerate partner-led deal velocity.
• Provide technical escalation support for critical partner-led opportunities.
• Champion AI-first solution design including intelligent workflows automation and agent-based use cases.
• Orchestrate partner engagement with Partner Solution Engineers and Practice-aligned PTAs to accelerate solution development.
• Ensure partner offerings progress from concept through validation to scalable commercialization.
• Design and execute partner-led proofs of concept and co-demonstrations.
• Connect solution strategy to measurable business outcomes including efficiency growth ROI and time-to-value.
• Support executive-level conversations with clear value narratives and outcome-based storytelling.
• Coordinate across internal specialist teams to deliver a unified partner experience not fragmented touchpoints.

Success metrics / KPIs

• Partner Practice Maturity Practice progression Pre-Sales certification attainment (Sales / Pre-Sales focus not implementation) readiness scores vertical specialization depth.
• Pipeline Influence growth in Practice-specific partner-sourced and partner-influenced pipeline; deal velocity improvement.
• Partner Self-Sufficiency partner capability to independently position demonstrate and deploy Practice solutions.
• Competitive Win Rate win rate improvement in partner-led Practice opportunities (CRM G&S).
• Thought Leadership conference presentations published content external visibility (AI Practice).
• Executive Satisfaction partner satisfaction on Practice advisory engagement quality and strategic value.

Key interfaces

• Partner-PTAs (Global & Regional) working alongside on assigned partners
• Partner Solution Engineer / Partner Design Studio for reference architectures & design standards
• Product & Engineering teams for formal feedback loops on partner ecosystem needs
• SC Field / SC Specialist Field for gap-driven Commercial partner development requests
• Partner Managers (Global / Regional / Development)

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• 7 years of pre-sales solution consultingor sales engineeringexperience
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
• Experience working collaboratively with product management product marketing partnersand professional services
• Territory management skills including pipeline building and working with Sales counterpart to guide execution excellence
• Travelas necessary

FD21

Additional Information :

Work Personas

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Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time